Mr Bet Casino - Povlačenje igrača je odloženo kod Mr.Bet-a.

Hello! I am a customer of Mr.Bet. Until recently, I had no problems with deposits or withdrawals at the casino. On June 17, 2026, I requested a withdrawal, and it is still pending. Status: Processing. After numerous live chats with customer service, I always receive the same response: "We apologize for the delay; the responsible department is addressing the issue. I suggest you look into this matter."

Guten Tag! Ich bin ein kunde bei Mr.Bet.Bis vor kurzem hatte ich keine problemme bei dem Casino mit ein oder auszahlungen gehabt. Am 17.06.2026 habe ich eine auszahlung beantragt,bis heute steht die Auszahlung aus.status : in berabeitung.Nach viele live chats mit dem kundenservice immer die gleiche antwort.es tut uns leid für die verzögerung die zuständige abteilung kümmert sich um das problemm.Ich biete sie die sache zu überprüfen

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Dear Vik_1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When was the last time you withdrew winnings from the casino successfully?
• Have you used the same payment method as previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Vik_1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru