Mr Bet Casino - Povlačenje igrača je odloženo zbog ponovljenog odbijanja dokumenata.

I am submitting a formal complaint regarding Mr. Bet Casino and their repeated refusal to verify my account or release my legitimate winnings, despite my providing all required documentation multiple times in full compliance with their KYC requirements.

Since October 14th, I have submitted my identification documents approximately ten times. Each submission has been rejected without valid explanation.

To be specific, I have provided:

A clear, high-resolution photo of my passport, all four corners visible, not cropped, edited, or blurry.

A clear, high-resolution photo of my Ontario Photo ID under the same conditions.

Multiple bank statements.

Full proof of payment and deposit history.

These documents are valid government-issued identification and meet every requirement listed in Mr. Bet’s own KYC guidelines. I am already fully verified at more than 30 other licensed online casinos and have been an active online player for over 10 years. I have never experienced persistent rejections like this anywhere else.

Mr. Bet continues to reject my documents with no legitimate cause and no clarification, creating the appearance of deliberate stalling and avoidance of processing my withdrawal. This has now been ongoing for over a month and a half, with no resolution.

Now in char i ask them if they xcan clearly read my passport and they wont answer the questio

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jamiefinn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus? 
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

This is my first withdraw and the first kyc attempt waa on oct 14th and no active bonus

Dear Jamiefinn,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Its now been 7 weeks and they keep on claiming low quality documents and just this moring they threatned me if I kept harasssing them they woulf terminate my account and i get nothing , this has gotta be illegal . im forwarding that email and all communications right now .. also the Id photos i sent them to show you how good they are

Dear Jamiefinn,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Mr Bet Casino representative to join this conversation.

Dear Mr Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

My ID in perfect quality was rejected for.the 15th time .. But now after this time they have totally kicked me off and said the funds a Wrote off.. THIS IS A CRIMINAL THAT RUNSR BET. THEY ARE BIGGEST SCAM ONLINE AND .

Mr. Bet casino has done this to so many people I have. No faith they will pay and they have no good reason to erase my winnings and kick me off .. I made over $400 in deposits there.. I will be pursuing everything I can to see they are shut down. Curacao let's them get away with this

Dear Barbora,

The user’s account was blocked due to a violation of the Terms and Conditions. The breach concerns T&C 3.1.3, which requires users to provide accurate and complete information during registration, including identity details, residential address, contact information, and valid payment data. The use of a PO Box as a place of residence is not permitted, and all submitted information must be truthful.

During the verification process, it was determined that the user had provided false or misleading information or documents. In accordance with the policy, the account was subsequently blocked.

There was a misspelling of my last mame NY one letter and I contacted support and filled out a form 3 times to change the last letters around in my last name from Finnemroe to Finnemore I made sure of this . if that's the case then why did it take Mr Bet 7 weeks to notice this in verification and why did they never fix the error when I requested them to 3 times formally . its very clear that they are just trying to get away without paying me . they're criminals . running I submitted my ID 15 times with bank statements . PAY ME MY MONEY MR BET . YOU KNOW YOURE IN THE WRONG

It don't take 7 weeks and 15 attempts to determine this .it's obvious they are scam

Dear Jamiefinn and Mr Bet Casino,

Thank you both for your messages and for providing details so far.

Jamiefinn, I understand this situation has been frustrating, especially given your multiple attempts to submit your identification documents and to correct any registration details. To help clarify the case, could you please explain why a PO Box was used as your residential address during registration?

This information is important because Mr Bet Casino has referenced T&C 3.1.3 regarding the use of a valid residential address. Understanding this will help ensure that all facts are clear and allow us to proceed fairly.

Thank you both for your cooperation.

There was no p.o box used in registration that is a flat out lie . my full address was used . Do you see how Mr bets response they are not listing a specific reason this us just another stall tactic by being vague about the it. Proof they are just trying to not pay Mr .. GIVE IT UP MR BET AND PAY ME MY $2700 , And casino guru would you agree that my documents are of good quality and are within the KYC standards . and if they are I should be paid . again I did not sign up with p.o box Mr bet is lying.

Its now been over 2 months since i cashed out , Could I get the money I earned now .. I made over $400 in depsoits at Mrbet and I won finally . I would ike my winnings .. I have not violated any terms .. Mr bet had rejected my ID 15 times when it was in perfect quality and legit .. why would after that many times would they now claim p.o box ? AND TO MAKE IT CLEAR MY PROOF OF ADDRESS WAS APPROOVED SO THAT IN ITSELF SHOWS YOU THEY LIED

Dear parties,

I would like to inform you that I have sent follow-up emails to both of you regarding this case.

I will continue with the review once the requested clarifications and documents are received.

Thank you for your cooperation.

Mr bet has deleted my profile , so I cant go on to show you my address. but lok at rhe ID i sent you my addresss is on it and its not a po box

Dear Barbora,

We have provided a response to your letter. Please review it at your convenience.

Dear Mr Bet Casino,

I have sent you an email.

CanI get my money now please'

Dear Barbora,

We have responded to your most recent email with additional clarifications. Thank you in advance for your time and consideration.

They deleted my account ,, I signed up with the address on my ID ... but now they deleted my account they found a way to scam me outta $2700 they are criminals ...

why am I being Ignored >? why is Mr bet , being allowed to scam me for my $2700??

Mr bet is known for this . I want my money and i will be pressing criminal charges if Im not paid today

Dear Mr Bet Casino,

We have sent you an email regarding this case for your review and clarification.

there is no response

Ok im not waiting another week for this I will be contacting the cyprus police and demand that mr bet be charged with fraud .. You havent emailed me and I see no justice as wek=ll

Dear Barbora,

Please kindly check our recent answer to your email

Dear Jamiefinn,

After completing our internal review of the case, including additional materials provided by the casino for assessment, we concluded that the submitted identity verification document could not be accepted for verification purposes due to an objective inconsistency identified during the verification process.

Despite repeated requests, the verification requirements were not met, and the same document was submitted multiple times without resolving the identified issue. As a result, the casino was unable to complete the verification process.

Due to this unresolved verification issue, we are unable to consider the verification as successfully completed, and therefore the complaint must be rejected.

Thank you for your cooperation throughout the process.

Kind regards,

Barbora