Mr Bet Casino - Povlačenje igrača je odloženo zbog uslova bonusa.

I accepted a bonus that had a maximum withdrawal of 400,000.

It was described in the bonus conditions: maximum withdrawal amount 400,000 total because it had 200% on the deposit amount plus 100 FS which are divided into 50. With a maximum of 100,000.

And 50 more per 100,000. Included

Playing towards the wagering requirement, my balance increased to 780,000. A system deduction then took away 50,000, leaving me with 280,000. The wagering requirement was 2,900,000, and with that action, I continued playing and winning. They kept making adjustments, and the official response is that, according to contractual conditions, the maximum is general, not just for the duration of the wagering requirement. This is clearly an abuse, since reducing the amount during the wagering requirement reduces your chances of completing it, and such a deduction causes immediate financial collapse.

The casino continues to claim transparency and that this is part of the bonus conditions, hiding behind its terms and conditions.

My claim is based directly on the fact that it is not well specified in the terms of the bonds themselves, and to this day it remains the same.

I have all the screen prompts and conversations. An assistant even took the time to tell me how the discount could affect me.

Acepte un bono que tenía un máximo de retiro de 400000.

Estaba descrtito en las condiciones del bono monto maximo de retiro 400000 total por qué tenía 200% sobre el monto de depósito más 100 fs que se dividen en 50. Con máximo de 100000

Y 50 más por 100000. Incluidos

Jugando para el requisito de apuesta mi saldo aumentó a 780000. Y por descuento por sistema me quitaron 50.000. Dejando. 280000 el waguer era de 2900000 con esa acción me maratón y segui ganando y siguieron realizando ajustes la respuesta oficial es que según condiciones contractuales el máximo es general no solo por el término del waguer. Esto es claramente un abuso ya que al reducir la cantidad durante cumplimiento de waguer te reducen las posibilidades de terminar y además un descuento así te produce un colapso inmediato

El casino hasta el día de hoy dice que es transparente y que es parte de las condiciones de los bonos se escudan en su tyc.

Mi i reclamo se vaso directamente en que no está bien específico en los términos mismos de los bonos hasta el día de hoy es lo mismo

Tengo todos los pronto de pantallas y las conversaciones. Incluso un asistente se dió el lujo de decirme. En qué me podía afectar el descuento

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the exact link or screenshots of the bonus you activated and played with?
• Am I correct in understanding that immediately after you completed the wagering requirements for the free spin winnings, the balance was capped at the maximum allowed amount?
• Did your winnings from both sets of free spins exceed the stated maximum win limit of 100,000?
• Did you also win any funds while wagering the match bonus you received with your deposit?
• Was each part of your winnings capped at the applicable maximum limit immediately after the wagering requirements were completed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika