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My withdrawal still hasn't gone, solve it for me please

Minha retirada ainda não caiu resolvam pra mim por favor

Dear paulinhovl46018,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem in order to help. Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please, forward me all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru. 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

32red

Dear paulinhovl46018,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.