Mr Bet Casino - Verifikacija igračkog naloga je odložena.

I've been playing at this casino for months, made many deposits and withdrawals, and successfully verified my account at the beginning!

Suddenly I have to verify my identity again, I have provided more than enough documents, I have spoken to customer service 10 times, and there is no solution to the problems in sight!!!

I have fulfilled all the document requirements, uploaded and disclosed more than necessary, and yet I haven't received my money and haven't been verified! I'm just told I have to wait, and nothing changes. There are no concrete answers about what they need.

Ich spiele schon seit Monaten in diesem Casino, habe viele Einzahlungen und Auszahlungen getätigt mein Konto habe ich am Anfang erfolgreich Verifiziert!

Auf einmal muss ich mich erneut verifizieren, ich habe mehr als genug Dokumente zur Verfügung gestellt habe 10mal mit dem Kundendienst gesprochen keine Lösung der Probleme in Sicht!!!

ich habe Alle Anforderungen der Dokumente erfüllt habe mehr hochgeladen und offenbart als nötig und ich bekomme mein Geld nicht und werde nicht verifiziert! Mir wird nur gesagt ich muss warten und es ändert sich nichts keine konkreten Antworten was sie brauchen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 00701234,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which documents were approved and which were not, to your knowledge?
• Has the casino indicated that there might be a problem with approving specific documents?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear 00701234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru