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They don't make me close my account on spintropolis, despite having made tides of reports

Non mi fanno chiudere il mio account su spintropolis, nonostante abbia fatto una marei di segnalazioni

Hello, Ciro.

Thank you very much for submitting your complaint through the Casino.Guru website. We are sorry you have to deal with such an issue. Did the casino specify the reason why they didn‘t close your account? Have you confronted the casino support? 

Best regards, Jozef

Dear Ciro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.