MrPacho Casino - Igrački račun nije zatvoren.

Ladies and Gentlemen

I contacted them multiple times yesterday and today about closing and deleting my account. The reason given was addiction and family problems due to the game, but without success. Please help.

Sehr geehrte Damen und Herren

Gestern und heute angeschrieben mehrfach wegen Account schließen löschen Dauerhaft Begründung süchtig Familien Probleme wegen Spiel ohne Erfolg bitte um Unterstützung

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Dear besarion,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@mrpacho.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Do I understand correctly that you informed the casino about your gambling addiction for the first time yesterday? Have you also considered reaching out to the casino through other communication channels, such as live chat?

Thank you very much for your cooperation.

Best regards,

Kristina