MrPunter Casino - Igračev bonus ulog je zaglavljen.

Hello

Its a tricky case… the Casino named mrpunter freeze my BonusWager at 944€.

i have no chance to complete the bonus wager, because the wager stucked ar 944€. I placed many many bets with odds of 2, but these bets will not accepted.

i think it is a trick that i lose my hole bonus money of 719€. The support is not helping me at all, just standard phrases, but no interested to solve the problem.

its really frustrating to lose the hole bonus…

i send you some Screenshot of the bets which are not counted…

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

As you see for example i placed a bet tomorrow on the tennis match humbert vs buse. Odds again over 2.

and after the bet will be settled, the wager still is 944.

i need really your help

Here is what i mean. I placed this tennis bet this morning with 50€, but the bonus wager is still 944€.

they froze the bonus to keep it away from me, really poor Situation.

Hello

thanks for your help. The bonus wager is completed now.

i will try my first withdraw.

should the case stay open, till the withdraw is completed?

Dear Player, I am glad to hear that the issue with the wagering has been resolved. Do you have any updates for us in relation to the withdrawal?

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Hello

they delay the withdraw hard,they want me to start to play again.

i write a email with a frist for next friday…

looks not so good here, Remember the withdraw was made at the 22.05.2026

They answer always the same.

good news, my First withdraw was completed and arrived at my Bankaccount.

now i i wait for the second deposit. If the second-deposit is finished too, i will inform you and close the case.

thanks for your help

Dear player, thank you very much for your replies. I am glad to hear that you have received the first withdrawal. Do you have any updates for us in relation to the last payment?

I look forward to your response.

Unfortunately, the second payment has not yet been made.

I'll get back to you when there's news.

Leider wurde die zweite Auszahlung noch nicht ausgezahlt.

ich melde mich wieder, wenn es Neuigkeiten gibt.

Good news, the last withdraw is fully arrived at my Bank-Account.

thanks for your help, we can close the case now.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fashionjesus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila