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Good evening! I have made a withdrawal request since 24/06 and I still have not received my money..

In the chat I spoke to, they told me not to worry and my money will definitely show up...they told me the same thing in an email yesterday..

As if that weren't enough, I go to log into my account today and it won't let me. It tells me it's under review. I have all the necessary screenshots.

Καλησπέρα!Έχω κάνει αίτημα ανάληψης από τις 24/06 και ακόμα δεν έχω λάβει τα χρήματα μου..

Στο τσατ που μίλησα μου είπαν να μην ανησυχώ και τα λεφτά μου θα φανούν σίγουρα..το ίδιο μου είπαν και σε email εχθές..

Σαν να μην έφθανε αυτό πάω να μπω στον λογαριασμό μου σήμερα και δεν με αφήνει..Μου λέει είναι under review..έχω όλα τα απαραίτητα σκρινσοτς..

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I only focused on the casino..I had an active bonus and I was playing it all! As for the identification, it wouldn't let me do anything and told me that everything was working properly and to enjoy your game.

Στο καζίνο επικεντρώθηκα μόνο..είχα ενεργό μπόνους και το τζιραρα όλο!όσο αφορά την ταυτοποίηση δεν με άφηνε να κάνω και μου έλεγε ότι όλα λειτουργούν σωστά και enjoy your game

I can send you the necessary screenshots from the withdrawal, chat and emails.

Μπορώ να σας στείλω τα απαραίτητα screenshots από την ανάληψη,το τσατ και τα emails

I just got an email saying my account has been closed and cannot be reopened. Please help me! I have all the screenshots of conversations and emails.

Μόλις μου ήρθε email ότι ο λογαριασμος μου έκλεισε και δεν μπορεί να ξανά ανοίξει..Σας παρακαλώ βοηθήστε με!Έχω όλα τα σκρινσοτς από συνομιλίες και emails

I need your help please!! Tell me to send you what is necessary!

Χρειάζομαι την βοήθεια σας παρακαλώ!!Πείτε μου να σας στείλω ότι είναι απαραίτητο!

Please tell me where I can send you the necessary screenshots to help me! I have the conversations, the receipt of the withdrawal, the emails with the company..everything! Please I need your help

Σας παρακαλώ πείτε μου που να σας στείλω τα απαραίτητα screenshots για να με βοηθήσετε!έχω τις συνομιλίες,την απόδειξη της ανάληψης,τα emails με την εταιρία..τα πάντα!Σας παρακαλώ χρειάζομαι την βοήθεια σας

Thank you very much for your reply. Could you please forward all the supporting evidence and any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good evening!! I have sent you all the necessary information to your link..

Καλησπέρα!!Σας έχω στείλει στον σύνδεσμο σας όλα τα απαραίτητα στοιχεία..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bralian_89,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina