MyEmpire Casino - Igrač podnosi žalbu zbog tehničkog problema.

Hello. I am writing to inform you that I have officially submitted a formal complaint against MyEmpire Casino on Casino Guru regarding the technical glitch on "5 Lions Megaways". I have provided their team with full video and screenshot evidence of the winning screen. I demand that your technical department contacts Pragmatic Play directly to check the Round ID and the server logs of my session. I will not drop this case until it is fairly investigated

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila