MyStake Casino - Povlačenja igrača se odlažu nakon odbijanja.

Hey, so I've never had this problem myself, but here's what happened: I made three withdrawals on September 2nd, 2026 (€3000, €1500, €1500), and they were successfully transferred to one of my bank accounts (from Trade Republic) a few days later. However, Trade Republic rejected the three withdrawals and immediately returned them to the sender (MyStake). MyStake might use a payment processor or handle the withdrawals themselves, I don't know... but the money should have been back at MyStake or their payment processor by now! Trader Republic confirmed that everything was successfully refunded, and theoretically, Mystake should now allocate and credit the money to my casino account. However, as I mentioned, I've been waiting since September 2nd, 2026, and Mystake support keeps saying my case is a priority and will be processed as quickly as possible. But I haven't received any money, so I'm wondering how difficult it can be to allocate three withdrawals, which were already successfully processed, back to my account as returned payments from my bank!

I need your help and I hope you understand my problem.

Hey, also ich selber habe auch noch nie so ein Problem gehabt, aber es ist so ich habe am 02.09.26 (3 Auszahlungen, 3000€,1500€,1500€) getätigt und die wurde auch paar Tage später erfolgreich überwiesen an einer meiner Bankkonten (von Traderepublic), Traderepublic hat die 3 Auszahlungen jedoch abgelehnt und sofort zurücküberwiesen an den Absender (MyStake), Mystake nutzt vielleicht einen Zahlungabwickler oder überweißt die Auszahlungen selbst, das weiß ich nicht… aber das Geld müsste schon längst wieder Bei MyStake eingegangen sein oder dessen Auszahlungsabwickler! Traderepublic konnte mir bestätigen das alles erfolgreich zurücküberwiesen wurde und mystake müsste jetzt ja theoretisch das Geld meinem Casino Account zuordnen und gutschreiben, aber ich warte jetzt schon wie gesagt seit dem 02.09.26 und der mystake Support meint immer nur mein Fall hat Priorität und wird so schnell wie es geht bearbeitet aber Geld habe ich keins und deshalb frage ich mich wie schwer kann es sein 3 Auszahlungen die ohnehin schon erfolgreich überwiesen wurden, meinem Konto als rückläufige Zahlungen von meiner Bank wieder zuzuordnen !

Bitte um Hilfe und ich hoffe ihr habt mein Problem verstanden

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the communication with your payment provider confirming that the three payments were successfully returned to the sender? My email address is veronika.f@casino.guru.
• Has the casino's customer support specified how long it would take to trace the declined transactions and credit the funds back to your casino account?
• Did you use the same payment method to make your previous deposits into this casino?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I sent them the payment receipts by email.

Yes, customer service said 3 days, maybe a little longer in my case.

I usually use a different account for withdrawals, but I wanted to try a different one, thinking it might be faster, and it did work, but the bank rejected the withdrawal.

And yes, I have already made successful withdrawals, but to my original bank account, which I always use.

habe ihnen die zahlungsnachweise per Email gesendet

Ja der Kundendienst hat 3 Tage gesagt vlt ein bisschen länger in meinem Fall

zum auszahlen habe ich sonst ein anderes Konto angegeben, wollte mal ein anderes Konto probieren, dachte es geht vlt schneller und ging ja auch, aber wurde halt zurückgewiesen von der Bank

und ja ich habe schon erfolgreiche Auszahlungen vorgenommen, aber auf mein ursprüngliches Bankkonto was ich sonst immer verwende

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jerenfd22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika