N1 Bet Casino - Igračevo povlačenje je nepravedno odbijeno.

I am filing this complaint against N1Bet for the unjustified withholding of my funds. My total deposit is $1800 CAD, and I am withdrawing $1332.14 CAD. All funds in my account consist strictly of my own deposited money, and I have not used or claimed any bonuses. Despite three different agents manually checking my account and confirming that everything is in order and my wagering requirements are met, my withdrawal requests were rejected repeatedly.

Timeline of Events:

1. Initially, I encountered consistent errors when attempting to submit a withdrawal on their website. Support confirmed I only needed an additional $19.03 in wagering. After completing this, the website still blocked the request. While Support claimed to escalate the issue, I investigated the browser console logs (F12). The system error log explicitly stated "withdrawal is currently not available as the deposit was not wagered enough times. Remaining status: 1798.6/1800.0". After completing this final amount, the system successfully allowed the submission. This technically proves that the website’s backend was programmed to accept 1x wagering as the fulfillment of the requirement.
2. My KYC was already fully approved long ago. However, my first request was rejected with a demand for additional bank account information and transaction records. I provided all the requested documents immediately.
3. After submitting the bank info, I was told by an agent that "everything is in order" and was instructed to request the withdrawal again. However, both my 2nd and 3rd requests were rejected, with the finance team suddenly claiming my wagering requirements were not met.
4. I contacted support to clarify the rules. The agent provided T&C 9.6, which explicitly states: "Any deposit has to be wagered 1 time (player must place bets one time of their deposit amount) before the withdrawal of funds connected to this deposit is available… If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times." 
5. After I cited their own terms and provided proof of compliance, my 4th request was still canceled without any reason or explanation provided. Three follow-up emails sent to their support team have been ignored.

I can provide corresponding screenshots and evidence for every single detail mentioned above if needed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when have you been attempting to withdraw your winnings?
• Have you managed to withdraw any winnings from the casino in the past?
• What is the current status of your account and your payout requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Just a quick update: the full amount of $ 1332.14 has finally been deposited into my bank account.

After this complaint and the technical logs were posted, N1Bet’s management reached out to me privately via email. They asked me to resubmit my withdrawal request and confirmed they would process it. I followed their instructions, and the money arrived shortly after.

Huge thanks to the Casino GURU for the help. It’s clear that making this case public was what finally got it moving. This matter is now resolved!

Dear whitebox,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru