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I received a no-deposit bonus of €7.20. I wagered the bonus and made three withdrawals. Before that, I made a deposit using a Mastercard linked to my account. That withdrawal was canceled and confiscated on the grounds that I deposited money from someone else's account. However, that account belongs to me. I should mention that I used various payment methods at this casino, which is unrelated to the withdrawals. I made these withdrawals to fulfill the bonus wagering requirements.

Ich habe ein Bonus ohne Einzahlung bekommen . 7,20€ . Den Bonus habe ich umgesetzt und 3 Auszahlungen gemacht. Davor habe ich eine Einzahlung von eine Master Card Karte gemacht die mit meinem Konto verbunden ist. Die Auszahlung ist storniert und beschlagnahmt mit der Begründung dass ich von fremden Konto Geld eingezahlt habe. Das Konto gehört aber mir . Ich muss erwähnen dass ich bei diesen Casino verschiedene zahlungs Methoden genutzt habe. Was mit der Auszahlung nichts zu tun hat. Ich habe diese Auszahlungen von umsetzen des Bonusses gemacht

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you only used payment methods that belong to you, both for deposits and payouts?
• Were you asked to submit documents to confirm that the payment methods used belong to you? What kinds of documents did you submit to the casino?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear javcikolu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru