Nine Casino - Igrački nalog je zatvoren bez objašnjenja.

NineCasino closed my account and kept my funds, and I still haven't received a clear explanation as to why.

They mentioned something about "collusion" when they shut the account down. I've asked, politely and more than once, what exactly I did to cause this, but each time I've only been told the decision is final, with no details or evidence given.

At one point they also asked for bank statements to verify my deposits. I don't have those, so I offered my payslip instead, but never heard back on whether that was acceptable.

I've reached out several times now and keep getting the same general response. I'd really appreciate either the return of my funds or a clear explanation of what I'm being accused of.

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Dear marunowskin,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Have you made any successful withdrawals from this casino before?
• Do you currently have any pending withdrawal requests with the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.