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registration done, 280 kc deposit made, then after logging into my account access was restricted, I can't play games. I don't want my 280 kc deposit back

registrace provedena, proveden vklad 280kc, pote po prihlaseni na ucet mi byl omezen pristup, nemohu hrat hry. Muj vklad 280kc mi nechteji vratit zpet

Dear kristinablahova280,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Have you been asked to verify your account before a refund can be processed?

If there’s any relevant communication please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear kristinablahova280,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.