Nomini Casino - Igrački nalog je zatvoren.

My account was blocked by a decision of the casino administration.I haven't received a reply to any messages for over two weeks.The chat redirects to email without providing any assistance.I want to withdraw all the money generated from real money.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Do I understand correctly that you didn't activate any bonuses while your account was active?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear pampa123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear pampa123,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Nomini Casino representative to join this conversation.

Dear Nomini Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates or a final outcome. Thank you for your continued patience in the meantime.

Best regards,

Nomini Casino Team

Dear Nomini Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence if needed at your earliest convenience.

Thank you for your attention to this matter.

Dear All,

Thank you for your continued patience.

We would like to sincerely apologize for the delay in providing you with an update.

We are currently waiting for the relevant department to provide us with the required details. As soon as we receive the necessary information, we will share an update with the forum immediately.

We appreciate your understanding and patience.

Kind regards,

Nomini Casino Team

We are extending the timer by 7 days. If the casino fails to provide sufficient clarification in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

The account has been permanently closed, in accordance with Sections 9.1 and 9.4 of our Terms and Conditions.

Moreover, we would like to kindly draw your attention to the following articles from our Terms and Conditions:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

*using the Website for commercial purposes or in someone else’s name or interest.

*engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed.

*using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets.

*colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others.

*using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized.

<<...>>

*attempting to sell or transfer your account to other persons or to acquire accounts of other persons.

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

*immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation.

*permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites.

*void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account.

*void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you.

*contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.

Dear Mirka,

A separate email containing the complete details regarding this decision and statement has already been sent to your registered email address. Please review that message for further information.

Kind regards,

Nomini Casino Team

Why didn't you return my deposit today? Is that fair?

Dear Nomini Casino,

I sent you an email with request for further evidence. Please check it and provide it at your earliest convenience.

Thank you for your cooperation.

Dear Mirka,

We have requested the necessary details from the relevant department regarding your inquiry. As soon as we receive their update, we will follow up with you directly.

We appreciate your patience in the meantime.

Best regards,

Nomini Casino Team

You should be ashamed of yourselves for refusing to pay out such a small amount.

Dear All,

Following thorough consultations with the relevant department regarding the balance deduction on the account, we have identified a clear path forward to resolve this matter.

To bring this issue to an amicable conclusion, we would like to offer the player a full reimbursement of 884 PLN, which corresponds directly to the deducted balance amount.

We are currently awaiting the player's formal approval of this proposed resolution. Upon receiving confirmation that this offer is accepted, we will immediately initiate the transfer to credit the funds.

Kind regards,

Nomini Casino Team

I consent to this, but I don't see any information from you in my email.