Nomini Casino - Povlačenje igrača je odloženo.

Hello dear Casino Guru Team,

On March 31, 2026, I deposited €200 for a casino bonus of 100% up to €200.

Real money and bonuses are kept separate in this casino.

I was then able to make a profit using real money .

I requested a payout on the same day.

Since no payout had been processed after 11 days, I sent an email to the casino support.

The support team then wrote back to me.

Here is the answer:

Thank you for contacting the Nomini.com support team.

We sincerely apologize for the delay in your payout and fully understand that this may be inconvenient. Please be assured that we take your concerns very seriously. The delay is due to an exceptionally high volume of payouts, which has resulted in our finance department being extremely busy. We apologize for this inconvenience.

Your payout has already been escalated to our finance department for processing. Our team is working diligently to complete the process as quickly as possible. However, unforeseen delays can sometimes occur, for which we sincerely apologize.

We understand how important this matter is to you and ask for your continued patience. We will keep you updated on the progress and are available to answer any questions you may have. Thank you for your trust and understanding.

If you have additional questions, please feel free to contact us via email support@Nomini.com or via Live Chat.

Yours sincerely,

Nomini.com support team

Since my initial withdrawal request has not been processed 28 days ago, I hope you can help me clarify the matter.

Best regards,

Michael

Hallo liebes Casino Guru Team,

Am 31.3.2026 habe ich 200€ für einen Casino Bonus 100% bis zu 200€ eingezahlt.

Echtgeld und Bonus sind in dem Casino voneinander getrennt.

Mit Echtgeld konnte ich dann einen Gewinn erzielen.

Noch am selben Tag habe ich eine Auszahlung beantragt.

Da nach 11 Tagen immer noch keine Auszahlung bearbeitet wurde habe ich eine Email an den Casino Support gesendet.

Der Support schrieb mir dann zurück.

Hier die Antwort:

Thank you for contacting the Nomini.com support team.

We sincerely apologize for the delay in your payout and fully understand that this may be inconvenient. Please be assured that we take your concerns very seriously. The delay is due to an exceptionally high volume of payouts, which has resulted in our finance department being extremely busy. We apologize for this inconvenience.

Your payout has already been escalated to our finance department for processing. Our team is working diligently to complete the process as quickly as possible. However, unforeseen delays can sometimes occur, for which we sincerely apologize.

We understand how important this matter is to you and ask for your continued patience. We will keep you updated on the progress and are available to answer any questions you may have. Thank you for your trust and understanding.

If you have additional questions, please feel free to contact us via email support@Nomini.com or via Live Chat.

Yours sincerely,

Nomini.com support team

Da 28 Tage nach meiner ersten Auszahlungsanfrage immer noch keine Auszahlung bearbeitet wurde, hoffe ich, sie können mir bei der Klärung des Falls helfen.

liebe Grüße,

Michael

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide marketing information about the bonus you activated and later canceled, if available?
• Have you made any previous payouts from the casino in the past?
• Was your account verified recently or in the past?
• Could you please share with me your communication with the casino regarding the delay in our payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas