Nomini Casino - Povlačenje igrača je odloženo.

Good morning,

My account has been blocked for withdrawals for over a month and a half. I've been trying to contact support since March 18th. I've been emailing every 2-3 days, and the copy-and-paste response I get is always the same. I can't take it anymore.

Buongiorno,

è oltre un mese e mezzo che il mio conto ha i prelievi bloccati, sto cercando dal 18 marzo a scrivere all’assistenza, sto scrivendo mail ogni 2/3 giorni e la risposta copia incolla che mi danno è sempre la stessa. Non ce la faccio più.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the emails from the casino’s customer support explaining why the withdrawal option is unavailable? My email address is veronika.f@casino.guru.
• What types of games did you play? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verificaiton, or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika