Nomini Casino - Povlačenje igrača je odloženo.

I submitted a withdrawal request on or around June 09, 2026. As of today, June 29, it has been pending for 20 days with no processing and no specific explanation. Support (ticket #51998462) responded only with a generic message stating funds are under "standard security review," without providing a reason, a processing date, or any substantive update.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for KYC?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning,

Yes i played with a bonus on slots. The Casino tell me kyc not required. Not received a cent from this Casino.

Giuseppe

Could you please send me a link or a screenshot of the bonus you activated and played with?

Also, could you kindly specify which games you played while the bonus was active? Did you play only one game, or did you switch between different games?

If you have any communication with the casino's customer support regarding the delay in processing your payment, kindly forward it to me at veronika.f@casino.guru.

The Casino has started to pay out now in 500€ slots so we see. Thank you for your help with this.

I'm glad to hear that you have now started to receive your winnings.

• How many pending withdrawal requests are currently in your account?
• When was the last time you successfully received your winnings from this casino?
• How long does it usually take for your withdrawal requests to be processed and paid out?

Dear ForzaGiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It has been paid out in full now. Thank you.

Dear ForzaGiu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru