Nomini Casino - Povlačenje igrača je odloženo.

I played at Nomini, won a good amount. started withdrawing. No verification. 1 withdrawal came. it is max 500 euro so I had to take quite a lot. but nr 2, which was sent 24th of June, and 2 pending withdrawals the than this(3 max pending withdrawals), has not arrived. I try to talk to chat, they come with not any good reasons. Therefore I am complaining, it has been over 3 weeks. they are just draining. this is unprofessional and I complaint to show others how they operate, and I hope this speeds up

• no verification needed
• sports betting primarily

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the transaction history in your casino account?
• Am I correct in understanding that the remaining two withdrawals are still pending in your account?
• Did you accumulate your winnings with or without a bonus?
• Did you select the same payment method for all your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Here you see the date, 24.06.2026

number of withdrawals are irrelevant, I need much more than 3 to get completed, I have 3 pending and still 3000 euro.

I accumulated without a bonus

Yes, etherium both in and out.

Please forward me the communication between you and the casino's customer support regarding the delay in processing your withdrawal requests at veronika.f@casino.guru. This can include screenshots, chat transcripts, or email conversations.

I appreciate your time and cooperation.

Dear akselrosenvinge,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I thought I sent you mail about the correspondence.

anyways. it has been 6 weeks now.

11 days ago I sent a mail(4th attempt) I finally got answered, and on this mail I explained that I could not give them proof of ownership in mail or name because the wallet I use dont have it. this I explained thouroughly

Now we have had some mails back and forth, and last mail was that they need to verify the ownership. so basically they dont read my mails. therefore I need your help, I dont trust them.

Dear akselrosenvinge

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear akselrosenvinge,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel

Hello everyone,

Dear akselrosenvinge,

I understand that you have requested to reopen the complaint because the withdrawal issue has not been resolved. You mentioned that you have received only two withdrawals so far and that another withdrawal has now been pending for 11 days, while you still have a significant amount remaining to be withdrawn.

I will therefore reopen the complaint and invite Nomini Casino to join the discussion so we can clarify the current situation.

Dear Nomini Casino,

Could you please provide an update regarding the player's outstanding withdrawals?

The player has explained that, considering the €500 maximum withdrawal limit, the current processing pace would mean that it could take several months for the remaining balance to be paid out. Could you therefore clarify the current status of the player's pending withdrawals and explain what is causing the current delays?

I would also appreciate it if you could clarify the withdrawal limits applicable to the player's account, particularly:

• the maximum amount that can be withdrawn per day;
• the maximum amount that can be withdrawn per week, if applicable;
• the maximum amount that can be withdrawn per month.

Please also clarify whether the €500 limit mentioned by the player is indeed the applicable withdrawal limit and, if so, whether there are any additional daily or monthly restrictions that affect how quickly the player's remaining balance can be withdrawn.

If there are any specific reasons why the withdrawals are currently being processed at this pace, or if any additional action is required from the player's side, please clarify this as well.

Thank you for your cooperation. I look forward to your response.

Dear akselrosenvinge,

We regret to learn about your situation.  

We are writing to inform you that we are currently investigating this matter. Please be assured that we will make every effort to assist you with your withdrawal request as expediently as possible. We will provide a further update as soon as we have more information.

Thank you for your patience and understanding while we work through this.

Kind regards,

Nomini Casino team.

Hello everyone,

Dear Nomini Casino,

okay, thank you for letting us know that you are currently investigating the matter. I will await your further update.

However, I would also appreciate it if you could address the questions from my previous message, particularly regarding the withdrawal limits applicable to the player's account and the reasons for the current processing pace.

Thank you for your cooperation.

They are not saying what they are investigating. this just seems like draining, when they have accepted withdrawals earlier. hope you can push them casino.guru

Dear akselrosenvinge,

Please be advised that the pending withdrawals are currently being processed and will be completed as expediently as possible. We will provide a further update regarding the status of these transactions at the earliest opportunity.

Thank you for your patience and understanding while we work through this.

Kind regards,

Nomini Casino team.

Dear akselrosenvinge,

We are pleased to inform you that your withdrawals attempted on August 11, August 12, and August 14, 2026, has been successfully processed, and the funds were dispatched from our end on September 3, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed. 

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Nomini Casino team.

Hello everyone,

thank you, Nomini Casino, for the clarification and for providing a concrete update regarding the player's withdrawals.

Dear akselrosenvinge,

I understand your concern about the time it has taken to process the withdrawals, especially considering that some previous withdrawals were already accepted.

However, the casino has now provided a specific explanation of the withdrawal processing and confirmed that the three outstanding withdrawals have been processed and dispatched from their side.

At this point, I suggest that we wait for the funds to arrive and see how the remaining withdrawals progress once the available withdrawal slots open again.

Please let me know once you receive the payments, or if you encounter any further issues with the remaining balance.

Thank you both for your cooperation.

I got the money, and that Is good. 4 withdrawals remaining.

but nomini has not stated why it took so long. it is clear that this complaint was important for this to happen. still disappointed over nominee. I will marked it as solved the day all my withdrawals come, because I am afraid they will use 4 more weeks statistically.

Hello everyone,

Thank you for the update, akselrosenvinge. I’m glad to hear that you have received the three payments.

Please keep me updated regarding the remaining four withdrawals and let me know if you encounter any further delays or issues.

Dear Nomini Casino,

Thank you for the clarification and for processing the withdrawals.

For the sake of transparency, could you please clarify what caused the delay in processing the player's withdrawals in general?

I understand that the withdrawals have now been processed, but since the player has specifically raised concerns about the time it took, I would appreciate some clarification regarding what caused the delay.

Thank you for your cooperation.