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Hey! I took out 3250 euros 3 days ago, have also been able to be logged in and had constant contact with the support, they have always explained that once "the finance team" peeked at my withdrawal, they will

accept it, and that it takes up to 3 working days. Now we are here and have not yet received an email about an approval of my withdrawal, and now from nowhere the page seems to be down and it is not possible to log in. They also do not respond to their support email.

Tjena! Jag tog ut 3250 euro för 3 dagar sedan, har även kunnat vara inloggad och haft ständig kontakt med supporten, dem har alltid förklarat att när väl "the finance team" Kikat på mitt uttag så kommer dem

acceptera det, och att det tar upp till 3 arbetsdagar. Nu är vi här och har ännu inte fått något email om ett godkännande av mitt uttag, och nu från ingenstans verkar sidan ligga nere och det går ej logga in. Dem svarar heller inte på deras support email.

Dear Filip,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Filip,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.