NovaJackpot Casino - Povlačenje igrača je odloženo.

My withdrawal was not completed within the timeframe stated by the casino.

Η ανάληψη μου δεν ολοκληρώθηκε εντός του χρονικού ορίου που λέει το καζίνο.

Hello Kuriakosraf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No account verification required and winnings are with real money. The casino keeps saying that due to the volume of requests there is a delay.

Δεν απαιτεί επαλήθευση ο λογαριασμός και τα κέρδη είναι με πραγματικά λεφτά. Το καζίνο λέει συνεχώς ότι λόγο όγκου αιτημάτων υπάρχει καθυστέρηση.

Hello Kuriakosraf,

Since when is the withdrawal pending?

From 23/07/24

Από 23/07/24

The withdrawal after a long delay has been completed, thanks for your interest.

Η ανάληψη μετά από πολύ καθυστέρηση ολοκληρώθηκε, ευχαριστώ για το ενδιαφέρον.

Dear Kuriakosraf,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru