NV Casino - Depozit igrača nije uplaćen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

support@payzoff.comI contacted them on Saturday, May 30th, at 11:54 PM:

support@payzoff.com wurde von mir am Sa., 30. Mai, 23:54 kontaktiert:

Dear hofmann.jens

Sorry you faced the issues with the payment.

Can you please specify the disputed transaction ID?

Regards

Hello, when will I finally get a response?

Hallo wann bekomme ich endlich Rückmeldung

Greetings,

According to the log, the amount was credited onto your account at 03.06.2026 19:12:05 (UTC)

You played with the money credited. And as per now your account is blocked due to gambling addiction.

Regards

Dear NV Casino team, thank you for your response.

Dear Player, we kindly request your confirmation regarding whether your deposit has been credited and if your account has been closed. May we consider this matter resolved?

Thank you in advance for your response.

Dear [Redacted],

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru