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Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Ocean Spin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal requests?
• How much time did it take for the previous payments to reach you? 
• Did the casino provide any estimated timeframe for when your withdrawal might be processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hello Natalia,

Here are the answers to your questions:

Could you please share a screenshot of your withdrawal requests?

How long did it take for the previous payments to reach you?

After I requested the withdrawals, it took about 10 days for the withdrawals to be processed and paid out.

Has the casino provided an estimated timeframe for processing your withdrawal?

No

kind regards,

Michael

Hallo Natalia,

hier die Antworten zu ihren Fragen:

Könnten Sie bitte einen Screenshot Ihrer Auszahlungsanfragen teilen?

Wie lange hat es gedauert, bis die vorherigen Zahlungen bei Ihnen eintrafen?

nachdem ich die Auszahlungen beantragt habe, hat es ca. 10 Tage gedauert, bis die Auszahlungen bearbeitet und ausgezahlt wurden.

Hat das Casino einen voraussichtlichen Zeitrahmen für die Bearbeitung Ihrer Auszahlung angegeben?

Nein

lieben Gruß,

Michael

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hello Natalia,

Here are the screenshots of the email traffic:

kind regards,

Michael

Hello Natalia,

hier die Screenshots vom Emailverkehr:

lieben Gruß,

Michael

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Popy71,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Ocean Spin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Ocean Spin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Popy71,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your withdrawals.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Oceanspin Casino Team

Dear all,

Thank you to the casino representative for the provided update regarding the withdrawals.

I would kindly ask Popy71 to keep me informed and let me know as soon as the withdrawal has been received.

Hello,

I would appreciate it if you could continue keeping me updated on any developments regarding the payout process, as it really helps me stay informed.

I would also like to sincerely thank the casino representative for providing the information and for their ongoing support. Your transparency and assistance are greatly appreciated.

Dear Michael,

Thank you for the update and for confirming the recent payouts.

Please keep us informed once the remaining balance has been successfully withdrawn, so that we may proceed to close this complaint as resolved.

Hello Samuel,

I can now confirm that the casino has paid out all winnings.

Many thanks for your help and kind regards,

Michael

Hallo Samuel,

ich kann nun bestätigen, dass das Casino alle Gewinne ausgezahlt hat.

Vielen Dank für die Hilfe und einen lieben Gruß,

Michael

Dear Popy71,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Samuel

Casino.Guru