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My game history for April 5th, 2026 isn't displaying completely. It's stuck at 11:53 and won't go any further. I need the times from 00:00 to 11:52, which I've already sent via email. However, I've been given the runaround for three months now, and nothing has happened.

I participated in the Wonderpot promotion and was shown the Wonderpot Ultra as a win of 21,000+, but this amount has not been credited to my gaming account. As described above, I cannot provide the times and bet ID because my game history is incomplete. I have already sent countless emails to Onlyspins, but I keep getting the same replies. I urgently need help.

Mein spielverlauf für den 05.04.2026 wird mir nicht vollständig angezeigt. Es hängt bei 11:53 und geht nicht mehr weiter runter. Ich bräuchte aber die Zeiten von 00:00-11:52. diese habe ich schon bereits als email mittgeteilt. Jedoch werde ich seit 3 Monaten hingehalten und es tut sich nichts.

Ich habe am wonderpot teilgenommen, mir wurde der wonderpot Ultra angezeigt „sie haben gewonnen, 21.000+" dieser Betrag wurde aber meinen spielkonto nicht gutgeschrieben. Wie oben beschrieben, kann ich die Uhrzeiten und das Bett id nicht vorlegen, da mein spielverlauf nicht vollständig angezeigt wird. Ich habe bereits 100000 Nachrichten an das onlyspins email geschrieben jedoch immer wieder die selben Antworten. Bitte um dringende Hilfe

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OnlySpins Casino.

I checked the demo version of the game you specified and found this option to retrieve your game history:

The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the server of the game provider. If two different results exist, the correct one is the one on the server of the game provider.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to the game's history via the option I shared in the screenshot?
• Is there any evidence that the wins were credited to your player's balance at any point?
• Could you please share with me your communication with the casino when attempting to resolve the issue and when asking for your full game history? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas