The player from Germany, a VIP Level 3 member at OnlySpins3, expressed urgent concern over his €800 withdrawal request, which was his first attempt to cash out after depositing €1,205. He feared potential delays due to negative online reports regarding the casino's withdrawal process and emphasized the personal significance of this money for a planned trip with his ill father. We informed the player that withdrawal processing could take days or weeks due to KYC verification or high withdrawal volumes and advised patience and cooperation with the casino. The player confirmed that the issue was resolved, and the complaint was marked as resolved in our system.
Igrač iz Nemačke, član VIP nivoa 3 na OnlySpins3, izrazio je hitnu zabrinutost zbog svog zahteva za isplatu 800 evra, što je bio njegov prvi pokušaj da unovči nakon što je uplatio 1.205 evra. Plašio se potencijalnih kašnjenja zbog negativnih onlajn izveštaja u vezi sa procesom isplate u kazinu i naglasio je lični značaj ovog novca za planirano putovanje sa bolesnim ocem. Obavestili smo igrača da obrada isplate može trajati danima ili nedeljama zbog KYC verifikacije ili velikog obima isplata i savetovali smo mu strpljenje i saradnju sa kazinom. Igrač je potvrdio da je problem rešen, a žalba je označena kao rešena u našem sistemu.