Draga Jordinksoso,
Hvala vam puno što ste podneli žalbu. Žao mi je zbog vašeg negativnog iskustva. Proverio sam uslove korišćenja kazina i pronašao ovo:
Deo B 7.9 Osim ako uslovi nisu navedeni u specifičnim uslovima bonusa, dobici od dodeljenih besplatnih okretaja imaju zahtev za klađenje od 100 puta i zahtev za procentualno klađenje bonusa od 100 puta. Pored toga, osim ako uslovi nisu navedeni u specifičnim uslovima bonusa, maksimalna pojedinačna opklada sa bilo kojim bonus sredstvima je 2 dolara. Orozino zadržava pravo da povuče sve dobitke igračima koji su se kladili preko 2 dolara dok ispunjavaju uslove za klađenje.
Naš stav je detaljno objašnjen u Kodeksu za fer kockanje https://casino.guru/fair-gambling-codex-for-casinos#max-bets :
Pravilo maksimalne opklade je, u stvari, industrijski standard, baš kao i činjenica da kazino ima pravo da zapleni igračev dobitak od bonus igre nakon kršenja ovog pravila. Više volimo da ne idemo protiv industrijskih standarda kažnjavanjem kazina koja povremeno koriste pravilo maksimalne opklade protiv igrača.
Međutim, ako smatrate da ste greškom optuženi, slobodno mi prosledite svoju istoriju igara zajedno sa linkom do konkretnog bonusa koji ste iskoristili i igrali. Moja adresa e-pošte je tomas@casino.guru .
Ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, pošaljite i nju.
Unapred hvala na vašem odgovoru.
Srdačan pozdrav,
Tomas
Dear Jordynnxoxo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the terms&conditions of the casino and found this:
Part B 7.9 Unless terms are not set in specific bonus terms, winnings from the free spins given have a wagering requirement of 100 times and percentage bonus wagering requirement of 100 times. In addition, unless terms are not set in specific bonus terms, maximum single bet with any bonus funds is $2. Orozino reserves the right to withdraw any winnings to players that bet over $2 whilst completing wagering requirements.
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Tomas
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