OshCasino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

Oshcasino refuses to verify my account.

I have sent every document they requested even those that does not have any relevance to the subject.

Still they either deny or if accepted they continue to request even more "additional documentation".

Where are the guidelines for how a casino can behave during a verification process.

With this way they can continue endlessly and the player can not do anything about it.

This is absolutely not fair at all.

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Dear jimtran1983,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean

Hi thank you for taking my case,

I have uploaded my ID and Proof of address.

I do not remember when i uploaded because it has gone such long time but around October last year so at least 6 months ago.

We have been going back and forth via email with each other.

They are asking me to break the anti money laundering rules by asking me to withdraw with a completely different method than i deposited with.

Then they decline every single additional documentation i send and comes up with ridiculous excuses.

On top of that they already paid out my winnings prior to this and that was when my account got verified as well.

Is there any email I can send the email conversations to?

Thank you

Dear ceausescu,

Thank you very much for your reply.

• Are there any documents in your account that are currently pending verification?
• Has the casino indicated that there might be a problem with approving specific documents?
• If there is any relevant communication between you and the casino with regards to the verification of your account, you can send it to jean.s@casino.guru.

Thank you in advance for your response.

No they just keep declining the additional documents they required.

They even told me to send transaction history of a payment method i did not use when i won at their casino.

And i even sent that document a full transaction history in PDF.

It does not matter what document I send they keep rejecting it because they do not want to pay out my money.

I will forward all email conversations to your email.

Thank you