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Payout pending since September 29, 2025 – no response from Casino Pandido

Description:

Good day,

I requested a withdrawal from Casino Pandido on September 29, 2025.

As of today, October 9, 2025, this has not been paid out or processed, and I have not received any feedback from customer service.

I have performed all necessary steps correctly.

According to an email from the casino, no verification of my account was required, so I was able to complete the application as usual. However, nothing has happened since then.

I have contacted support several times by email but have not received a response.

My account is active, and there are no outstanding bonus terms or wagering requirements that could block a withdrawal.

Payment details:

Payment date: September 29, 2025

I'm asking Casino Guru for support because the casino hasn't responded to any of my inquiries and I haven't seen any progress with my withdrawal.

I am willing to provide all relevant evidence (emails, screenshots, transaction data, etc.) to substantiate the case.

Thank you for your help and support!

Best regards,

Auszahlung seit dem 29.09.2025 ausstehend – keine Rückmeldung vom Casino Pandido

Beschreibung:

Guten Tag,

ich habe am 29. September 2025 beim Casino Pandido eine Auszahlung beantragt.

Bis heute, 09. Oktober 2025, wurde diese nicht ausgezahlt oder bearbeitet, und ich erhalte keine Rückmeldung vom Kundendienst.

Ich habe alle notwendigen Schritte korrekt durchgeführt.

Laut einer E-Mail des Casinos war keine Verifizierung meines Kontos erforderlich, daher konnte ich den Antrag ganz normal abschließen. Trotzdem hat sich seitdem nichts getan.

Ich habe den Support bereits mehrmals per E-Mail kontaktiert, aber keine Antwort erhalten.

Mein Konto ist aktiv, und es bestehen keine offenen Bonusbedingungen oder Umsatzanforderungen, die eine Auszahlung blockieren könnten.

Details zur Auszahlung:

Auszahlungsdatum: 29.09.2025

Ich bitte Casino Guru um Unterstützung, da das Casino auf keine meiner Anfragen reagiert und ich bisher keinerlei Fortschritt bei meiner Auszahlung feststellen konnte.

Ich bin bereit, alle relevanten Belege (E-Mails, Screenshots, Transaktionsdaten usw.) zur Verfügung zu stellen, um den Fall zu belegen.

Vielen Dank für Ihre Hilfe und Unterstützung!

Mit freundlichen Grüßen,

Dear 4luan4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 4luan4,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Attila

So far, there's been no response to the payout. I haven't received a response by email, nor has support been able to help me, and the payout still hasn't arrived.

Sehr geehrter Attila

bis jz hat sich immer noch nichts ergeben mit der auszahlung. Ich habe weder per mail eine antwort bekommen noch konnte der support mir helfen und die auszahlung ist immer noch nicht da.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Pandido Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello, thank you very much for your support. What information do you need?

best regards, Luan

hallo vielen dank für die unterstützung was brauchen sie für  Informationen`.

liebe grüsse luan

Hello, I wanted to ask if there is anything new

Best regards

luan

hallo ich wollte mal fragen ob sich schon was neues ergeben hat

mit freundlichen grüssen

luan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

But what happens after that since I have been waiting for my money for almost a month and still no payment has arrived

aber was passiert dann danach da ich mittlerweile fast ein monat auf mein geld warte und bis jetzte immer noch keine auszahlung ankam

Dear 4luan4,

Thank you for bringing this to our attention.

Your account is currently under verification, and the documents you provided are being reviewed by our relevant department.

Please be assured that your case is being treated with priority, and we will provide you with a precise update very soon.

We appreciate your patience and cooperation while the review is completed.

Kind regards,

Pandido Casino Team

Thank you for finally replying; I hope things are slowly picking up speed.

I've been waiting for a month now.

danke es ihr endlich mal geantwortet haben ich hoffe es nimmt langsam fahrt auf

ich warte mittlerweile schon seid einem monat

Dear 4luan4,

Thank you for your patience.

To finalize your account verification, we kindly ask you to provide one final document — a screenshot confirming ownership of your crypto wallet (showing your full name and wallet details).

This step is necessary to complete your verification process and ensure future transactions can be processed smoothly.

Kind regards,

Pandido Casino Team

I already sent that. I don't understand why the verification takes so long with you and why you keep asking for things. It can't be that you delay the payout so much. That was definitely the last time I'll be using your casino.

das habe ich schon geschickt ich verstehe nich wieso die verifizierung so lange bei euch dauert und das ihr immer wieder was haben wollt das kann nicht sein das ihr die auszahlung so verzögert das war aufjedendfall das letzte mal das bei euch auf den casino unterwegs war.

The question is, how long do you intend to delay paying me out? I've verified my account twice now, but I'm not getting a proper answer by email, here, or in support. What's going on, and what's the point of all this?

die frage ist wie lange wollt ihr es noch heraus zögern mich auszuzahlen ich habe mich jetzte mittlerweile 2 verifiziert ich kriege weder mail eine gescheide antwort noch hier noch im support was ist da los und was soll das?

Dear 4luan4,

We are pleased to inform you that your account has now been successfully verified.

Please rest assured that it has never been our intention to delay the process. However, your account had not been previously verified, and some of the submitted documents required additional review before final approval.

We truly appreciate your patience and understanding, and we’re glad that this step has now been completed — your withdrawal will be processed shortly.

Kind regards,

Pandido Casino Team

Yes, thank you, after almost 2 months I've finally received my first 500 euros. This is unacceptable.

ja danke nach fast 2 monaten hab ich die ersten 500 euro sowas ist kann doch nicht angehen

Dear user,

I am glad you have received your withdrawal even though it took longer than we all hoped.

Have you already requested another one now, please?

Best regards,

Romi

Yes, I've requested almost all of the remaining ones. Thank you so much for your help.

ja ich habe fast alle angefondert die noch übrig sind vielen lieben dank für die hilfe

Dear 4luan4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received everything, thank you for the help, but hopefully the casino will be closing soon.

hab alles bekommen danke für die hilfe aber das casino macht hoffentlich zu

Thank you for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru