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I requested a payout on March 28th; in fact, it was actually several €500 payouts, but I have since gambled them away due to the disrespectful waiting time.

I keep getting the same thing about a high number of payouts, blah blah blah... First it said 3-5 working days, today we're already on the 11th working day without holidays or weekends, and on the 18th day after the payout request.

I don't understand what this is about and what I can do about it, because the support always replies with the same copied text.

Ich habe am 28.03. eine Auszahlung beantragt, tatsächlich waren es eigentlich mehrere 500€ Auszahlungen, jedoch mittlerweile aufgrund der respektlosen Wartezeit verspielt.

Mir wird jedes mal dasselbe mitgeteilt vonwegen hohe Anzahl an Auszahlungen blablabla.. Erst hieß es 3-5 Werktage, heute sind wir bereits ohne Feiertage und Wochenende beim 11. Werktag und am 18. Tag nach Auszahlungsanfrage.

Verstehe nicht was das soll und was ich da machen kann, der Support antwortet nämlich immer mit dem selben kopierten Text.

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Hello,

Thank you very much for submitting your complaint. I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.

To better understand your current situation, could you please confirm the following details?

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?
• Could you please clarify whether you have played through all of your available funds, or if there still are any pending withdrawals?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

1. As mentioned previously, I made the payment on March 28, 2026.
2. Yes, my account has been successfully verified for quite some time now.
3. I only have this one payout pending and no balance in the account, just the payout.

1. Ich habe die Auszahlung wie bereits erwähnt am 28.03.2026 ausgeführt.
2. Ja mein Konto ist schon länger erfolgreich verifiziert
3. Ich habe nur diese Auszahlung am laufen und kein Guthaben auf dem Account, lediglich die Auszahlung

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear maq808,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila