Parimatch Casino IN - Igračeva isplata je konfiskovana.

I have made the withdrawal on 26th July 2026.

After that they cancel my withdrawal and ask for KYC after taking all the documents the account is verified automatically after that they asked me to upload the additional documents after that they Verified all but don't verify 1 documents because they want to rip my money.

So after 24-48 hrs they write off my withdrawal without any explanation and make my account balance 0.

They done scam with me please take strict action against this company.

Fully fraud company.

Scammer Parimatch.

I don't recommend anyone to play on their website fully scammer.

I am attaching proof below.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which games you played while your bonus was active?
• Which of your documents has not been approved by the casino during the verification of your account?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I Played Slots Gameplay.

2. The Selfie

3. No Never.

Greetings,

Please be informed that your account has been written off in accordance with Rule 88 of our Terms and Conditions, and our services have been discontinued due to internal compliance and security procedures.

Following a comprehensive internal review, your account was found to be in violation of Rule 88 of our Terms and Conditions. As a result, the agreement between you and Parimatch has been terminated, and the remaining balance has been written off in accordance with our Terms and Conditions.

You may review the relevant Terms and Conditions here: https://parimatchs123.com/en/terms-and-condition

We sincerely regret any inconvenience this decision may cause and appreciate your understanding.

Can You Please Tell This To Casino Guru About Rule 88?

Also Explain This To Me Here.

Casino Guru Please Reply On This Matter.

Dear Parimatch You Also Have To Explain Rule 88 To Casino Guru & Me.

Dear GamerXCasino

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Parimatch Casino,

I hope this message finds you well. We kindly request that you provide us with the pertinent evidence, such as screenshots or any other internal documents, that illustrate the player’s breach of terms and conditions. This information will greatly assist us in evaluating the situation and taking the necessary steps moving forward. Thank you for your ongoing assistance and cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I hope this message finds you well. I want to acknowledge that I have made multiple attempts to reach out to the casino regarding your concerns, but unfortunately, I have not been met with success. Without their cooperation, there are limited options available to us. As the casino currently operates without a valid license and does not recognize any Alternative Dispute Resolution (ADR) service, we find ourselves without a gaming authority to whom we can escalate this matter.

Regrettably, I will need to mark your complaint as "unresolved" in our system. I completely understand that this may not be the resolution you were hoping for, and I empathize with your frustration. However, please be assured that the decrease in rating associated with unresolved complaints may encourage the casino to reconsider its approach. Should they decide to respond, we will promptly reopen your complaint, and you will be notified via email.

In the future, I recommend selecting casinos based on their reviews and ratings to help prevent similar situations from arising. I sincerely apologize for the limitations of our assistance in this instance.

Best regards,

Jana