Parimatch Casino IN - Pitanje depozita igrača ostaje nerešeno.

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Hello Sunkari610,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Is the transaction recorded in the deposit history of the casino under a particular status? Would you be able to share this screenshot with me?
• Please could you forward any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear Tomas,

Thank you for your response.

Please find the details below:

Yes, I have contacted my bank (SBI) and the payment app (PhonePe). The bank has confirmed that the transaction was successful and credited to the beneficiary bank.

This was not my first deposit on the platform.

The transaction is showing as "Failed" in the deposit history. I am attaching a screenshot of the failed deposit status.

I am also attaching screenshots of:

UPI transaction confirmation (with UTR number)

SBI confirmation email

Communication with Parimatch support

The amount of ₹30,000 was debited from my bank account but not credited to my Parimatch wallet. And everytime the support team of parimatch gives the same reply that they dont want any communication on this issue and they dont want to compensate. Who will be responsible for this?

Please let me know if any additional information is required.

Kind regards,

Sunkari *****

Thanks for the information shared in the thread and via email.

Do I understand correctly that other transactions displayed as declined were refunded to your player's account, while a single transaction was not?

Could you please share receipts for these three deposit attempts (3 x 30,000 INR)?

Could you please share with me the communication where the Pariatch team suggested you request a chargeback?

My email is tomas@casino.guru

Thanks in advance for your cooperation.

No, only one transaction which was generated at 09:15pm was successful from my end. The other transactions are failed due to server or bank.

In those 3 transactions the other two are failed from my end and it was mentioned as deposit failed. But the transaction which was done at 09:15 was successful as attached the screenshot. But parimatch couldn't find it and closed it as deposit failed

Greetings,

Thank you for your inquiry.

Regarding the reported deposit of 30,000 INR dated 20 January 2026, our Billing Team reviewed the bank statement that was submitted and determined that the document had been edited. As a result, it did not pass our verification process and we were unable to confirm the reported transaction.

If you can provide an original, unedited bank statement or other valid proof confirming this deposit, please feel free to share it with us and we will be happy to review the case again.

Kind regards,

Parimatch team

Dear casino representative,

Is the uploaded password-protected bank statement satisfactory for you to launch an investigation regarding the player's missing deposit?

Looking forward to your reply.