NaslovnaPritužbeParimatch Casino IN - Povlačenje igrača je odloženo.
Parimatch Casino IN - Povlačenje igrača je odloženo.
Zatvoren
Naša presuda
Igrač je prestao odgovarati
Iznos:
2.164 INR
Parimatch Casino IN
Index sigurnosti:Ispod proseka
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The player from India experienced delays in withdrawing two amounts of 1096 and 1068, which had been pending since January 1st and 6th, 2026, respectively. He contacted Parimatch India for assistance, but the support team attributed the issue to delays from the payment provider. The withdrawals were reportedly processed and credited back to his gaming account balance. Due to the player's lack of response to requests for confirmation and additional information, the complaint investigation was unable to proceed and was closed for the moment. The player retained the option to reopen the complaint if he chose to resume communication.
Igrač iz Indije je imao kašnjenja u isplati dva iznosa od 1096 i 1068, koji su bili na čekanju od 1. i 6. januara 2026. godine, respektivno. Kontaktirao je Parimač Indija za pomoć, ali je tim za podršku problem pripisao kašnjenjima od strane provajdera plaćanja. Isplate su navodno obrađene i vraćene na stanje na njegovom igračkom računu. Zbog igračevog nedostatka odgovora na zahteve za potvrdu i dodatne informacije, istraga žalbe nije mogla da se nastavi i trenutno je zatvorena. Igrač je zadržao mogućnost da ponovo otvori žalbu ako odluči da nastavi komunikaciju.
65359119 iznos 1068 datum 06/01/2026 Ovaj iznos je na čekanju od datuma
Gospodine, ponizno vas molim da rešite ovaj problem kako bi mogao biti rešen. Postoji problem u Parimač Indija, 142653111, ovo je moj igrački ID i nisam dobio nikakvo rešenje od Parimač tima za podršku. Kažu da postoji kašnjenje od strane provajdera plaćanja. Potrebno je toliko dana za bilo kakvo povlačenje.
66527936 amount 1096 date 11/01/2026
65359119 amount 1068 date 06/01/2026 This amount is pending from date
Sir, I humbly request you to get this issue resolved so that it can be settled. There is an issue in Parimatch India, 142653111, this is my player ID and I have not received any solution from the Parimatch Support Team. They say that there is a delay from the payment provider's side. It takes so many days for any withdrawal.
66527936 amount 1096 date 11/01/2026
65359119 amount 1068 date 06/01/2026 Ye amount is date se panding h
Sir aapse mera namr nivedan h ki ise jit a jad ho sake solve karwa de Parimatch India me issue h 142653111 ye mera player id h or Parimatch Support Team se mujhe kisi bhi tarah ki koi hal nahi mila h bola jata h ki payment provider ki taraf se deri hua h itna din lagta h kisi withdrawal me
Casino Guru nikada neće tražiti uplate ili pristup Vašem nalogu da bi se kompletirala KYC procedura. Ukoliko neko tvrdi da je iz našeg tima i traži nešto slično, nemojte deliti svoje lične informacije.
Mi isključivo kontaktiramo igrače kroz oficijalni kanal za prigovore ili putem @casino.guru e-mail adrese. Uvek proverite domen pošiljaoca i proverite email adresu tako što ćete kliknuti na avatar koji se vidi u okviru kanala za prigovore.
Ako Vam nešto izgleda sumnjivo, kontaktirajte nas direktno.
Ponašajte se odgovorno.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Hvala vam puno što ste podneli žalbu. Žao mi je zbog vašeg problema. Dozvolite mi da vam postavim nekoliko pitanja kako bih mogao u potpunosti da razumem celu situaciju.
Da li ste ranije uspešno povlačeli novac?
Možete li, molim vas, potvrditi da ste prošli KYC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Koje vrste igara ste igrali da biste akumulirali dobitke? Da li su to bili slotovi, igre u kazinu uživo ili ste se kladili samo na sport?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav,
Veronika
Dear Aadi952321,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Gospođo, želim da vam kažem da sam ranije uspešno povukao novac, a to sam uradio i posle toga, a takođe želim da vam kažem da sam se kladio samo na sportske igre i da je moj KYC (Key Your Cut) uspešno završen.
Ma'am, I want to tell you that I have successfully withdrawn earlier and I have done it after that also and I also want to tell you that I have placed bets only on sports games and my KYC has been completed successfully.
Obaveštavamo vas da su vaši zahtevi za isplatu iznosa od 1.096 INR i 1.068 INR uspešno obrađeni i uplaćeni na vaš bankovni račun.
Ukoliko imate dodatnih pitanja ili vam je potrebna pomoć, slobodno nas kontaktirajte.
Greetings,
We would like to inform you that your withdrawal requests of INR 1,096 and INR 1,068 have been successfully processed and credited to your bank account.
If you have any further questions or require assistance, please feel free to reach out to us.
Gospodine, šaljem Vam izvod iz banke. Ako je Vaša uplata uspešno prebačena, molim Vas da mi kažete gde je moj novac zaglavljen. Lozinka adit2008 Ili ako želite da mi pošaljete imejl, pošaljite mi izvod iz banke.
Sir, I am sending you my bank statement. If your payment has been successfully transferred, please tell me where my money is stuck. Password adit2008 Or agar aap log mujhe khud ka mail de to me aapko bank statement send kar dunga
Gospodine, poslao sam dva broja odgovora koje je dala APNA korisničkoj službi moje banke i za vašu informaciju, jedan broj odgovora je N22 2022, a drugi je N25 2025 koji ste mi poslali, što znači da je Parimač pao do ove mere, vau.
Sir, I sent the two reply numbers given by apna to my bank customer service and for your information, one reply number is of N22 2022 and the other is of N25 2025 which you sent to me, meaning the Parimatch fell to this extent, wow.
Prema našoj evidenciji i potvrdi našeg tima za naplatu, vaše povlačenje je već uspešno obrađeno.
Da bismo dalje istražili ovo pitanje, ljubazno vas molimo da nam dostavite izvod iz banke u PDF formatu koji pokriva period od datuma povlačenja do trenutnog datuma. Ovo će nam omogućiti da temeljno pregledamo transakciju i da vam pomognemo u skladu sa tim.
Molimo vas da se uverite da je dokument potpun, jasan i neuređen.
Kada primimo traženu izjavu, nastavićemo sa neophodnim proverama.
Greetings,
According to our records and confirmation from our billing team, your withdrawal has already been successfully processed.
To investigate this matter further, we kindly ask you to provide a bank statement in PDF format covering the period from the withdrawal date up to the current date. This will allow us to thoroughly review the transaction and assist you accordingly.
Please ensure that the document is complete, clear, and unedited.
Once we receive the requested statement, we will proceed with the necessary checks.
Poslao sam vam izvod sa tekućeg računa i rekao sam vašem rukovodiocu da sam vam poslao izvod sa računa, a onda je sa vrha rečeno da je plaćanje uspešno, kredit, zašto vi ljudi držite rukovodioca bez učenja, danas ja
Do sada niste razumeli lozinku za izvod računa adit2008, sada možete sami da proverite, a i ja sam poslao izvod računa na imejl adresu kazina. Želeo bih da kažem guruu kazina da je Parimatch najgora platforma na svetu. Ako mi već ne daje isplatu, onda bi bar trebalo da snizite rejting ove platforme toliko da ne može da prevari nijednog igrača u svom životu.
Vidi Veronika presnoli molba č
I have sent you the current account statement and I told your executive that I have sent you the account statement, then it is said from the top that payment successful credit, why do you people keep executive without studying, today I
Till now you have not understood the password of account statement adit2008, now you can check it yourself and I have also sent the account statement to the email id of the casino, I would like to tell this much to the casino guru that Parimatch is the worst platform in this world, if it does not give my withdrawal then at least you should downgrade the rating of this platform so much that it will not be able to cheat any player in its lifetime.
See by Veronika presnoly request h
Me aapko currently acount statement send kiya hu or aapke executive se me bat kiya ki aap ko me account statement bheja hu to udhar se bola jata h payment successful credit yar aap logo bina padje likhe eccutive ko kyu rakhte ho mujhe aaj
tak ye ho nahi samjh aaya h password acount statement ka adit2008 ab aap khud se cheak kar sakte h or me casino ke email id pe bhi acount statement send kiya hu me casino guru se itna hi bolna chahunga ki Parimatch is duniya ka sabse hi kharab platform h agar ye mera withdrawal na de to aap kam se kam is platform k rating itna down kar dijiye ga ki aajiwan ye kisi bhi player ke sath cheating na kar paye
Želeli bi da vas obavestimo da zbog činjenice da je Veronika, vaš rešavalac prigovora, na odmoru, moramo da produžimo vreme rešavanja za dodatnih 7 dana. Pošto Veronika ima najviše informacija oko vaše situacije i ima direktnu komunikaciju sa kazinom, smatramo da je ovo produženje opravdano. Vaše strpljenje je će se isplatiti i uveravamo vas da će vas Veronika kontaktirati što pre.
Hvala na razumevanju i strpljenju.
Pozdrav, Casino Guru
Hello Aadi952321,
We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Želeo bih da vas obavestim da ću preuzeti ovu žalbu, jer Veronika trenutno nije dostupna iz zdravstvenih razloga.
Pregledaću slučaj i uskoro ću vam se javiti. Ako je bilo nekih novosti od vaše poslednje poruke, molim vas da me obavestite u međuvremenu ovde u temi ili putem imejla na karla.m@casino.guru
Hvala vam na razumevanju.
Srdačan pozdrav,
Karla
Kazino Guru
Dear Aadi952321;
I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.
I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at karla.m@casino.guru
Prema informacijama koje je kazino dao u ovoj temi, oba iznosa za povlačenje (1.096 INR i 1.068 INR) su već trebalo da budu vraćena na stanje vašeg igračkog računa.
Možete li, molim vas, potvrditi da li su ovi iznosi sada uplaćeni na vaš račun?
Ako ne, molimo vas da nam dostavite snimak ekrana vašeg trenutnog stanja na računu i istoriju transakcija kako bismo mogli dalje da razmotrimo situaciju.
Unapred vam hvala na saradnji. Radujem se vašem odgovoru.
Srdačan pozdrav,
Karla
Kazino Guru
Dear Aadi952321,
Thank you for your message.
According to the information provided by the casino in this thread, both of your withdrawal amounts (INR 1,096 and INR 1,068) should have already been credited back to your gaming account balance.
Could you please confirm whether these amounts have now been credited to your account?
If not, kindly provide a screenshot of your current account balance and transaction history so we can review the situation further.
Thank you very much in advance for your cooperation. I look forward to your reply.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Aadi952321,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost moramo vas obavestiti da, zbog nedostatka odgovora igrača na naše poruke, upite i podsetnike, trenutno nismo u mogućnosti nastaviti sa daljom istragom ili ponuditi potencijalna rešenja. Kao rezultat toga, moramo trenutno zatvoriti ovu žalbu. Međutim, imajte na umu da igrač zadržava mogućnost ponovnog otvaranja ove žalbe u bilo kom trenutku u budućnosti ako odluči nastaviti komunikaciju. Ostajemo otvoreni i spremni pomoći u rešavanju problema ako se igrač ponovno odluči obratiti.
Hvala na razumijevanju.
Srdačan pozdrav, Karla Casino.Guru
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment. However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards, Karla Casino.Guru
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