Pistolo Casino - Povlačenje igrača je odloženo.

The casino says it's

late . I explained that they assured me they would pay on the 3rd day. I'm still waiting

O casino diz que está com

atraso . Já expliquei que me garantiram que pagavam ao 3 dia . Continuo à espera

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello but when I signed up the operator said they would pay in 3 days now they always say it's late . They don't ask for KYV verification. Is that normal? Thank you

Olá mas eu quando me inscrevi a operadora disse que pagavam em 3 dias agora dizem sempre que está atrasado . Não pedem KYV verificação . Será normal ? Obrigada

Já vai em 2 saques pendentes , um de dia 22 outubro a resposta do casino e a seguinte :

Miguel (Pistolo) 

28 de out. de 2025, 15:20 GMT+2 

Greetings, Sandra.

Thank you for your email and for your time.

After checking your account, we can confirm that your withdrawal is still being processed by our finance department.

We understand the inconvenience this causes you, and we sincerely apologize on behalf of our department. Delayed withdrawals are not common, and we will be sure to notify our department so that your request is handled urgently, so that your funds arrive in your account soon.

We know that delayed withdrawals can be a cause for concern, and unfortunately we cannot provide you with an exact date for when the withdrawal will be fully processed, but rest assured that we will work to avoid further delays and provide you with the best service possible.

Our goal is always to provide the best quality services and experiences for our customers, so once again we sincerely apologize for our delay and ask for your patience.

If you have any further questions, please do not hesitate to contact us again, either by email or live chat, and we will be happy

to assist you with any questions you may have.

Sincerely,

Pistolo Customer Service

Do you know if this casino usually pays out winnings? Or does it not? Thank you

Sabe se este casino costuma pagar os prémios ? Ou não paga ? Obrigada

Everything is still the same. I already have 2 withdrawals pending. One since October 22nd

can you help me pf

Continua tudo igual já tenho 2 saques pendentes . Um desde dia 22 de outubro

podem me ajudar pf

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mofcssdfg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas