PlayOJO Casino - Povlačenje igrača je odloženo i sredstva nedostaju.

If I could give zero stars I would. This mess has been going on for close to two weeks now. They have 7000.00 of money that I won. I have played this platform for many years without any issue until now. I tried to make a withdrawal using etransfer and my bank rejected it. I was over my limit. The money disappeared for about a week. I ended up emails Gigadat and they informed me that the money was already sent to play ojo but It was not credited back to me. I have every email, every chat explaining my issues with no resolution. I was told to withdraw the remaining 2000.00 via bank wire. I had a bad feeling about this. The transfer was initiated on June 1 2026. I spoke with my bank today and they performed a trace and there is no wire transfer in the system. So basically the 2000 is just missing. I have contacted and asked at least 15 times to have the ability to e transfer my money out. They said no because the last one failed. So I literally have no option to take my money out. Stay away. Stay far away.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I had one etransfer withdrawl failed. It was my fault. I have explained this. Now the bank wire failed and all the money in I. My casino account with literally no way to with drawl.

Dear Syates,

Thank you very much for your reply. Could you please forward your communication with the casino and your payment provider in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you kindly provide your bank statement as well? The statement should cover the entire relevant period, indicating that the funds have not been received.

Thank you for your patience and cooperation.

Dear Syates,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru