Playzilla Casino - Zahtevi igrača za povlačenje sredstava su odloženi.

They've rejected two of my withdrawals, saying it's a problem with my bank, which is impossible because I've made withdrawals before using the same method and bank without any issues. I think they're just making excuses because they don't want to pay me. How can I get paid? They're trying to scam me and are making excuses to avoid paying me.

Me han rechazado 2 retiros diciendo que es problema de mi banco,y eso es imposible porque ya hice retiros anteriormente con el mismo metodo y banco y no tuve problemas,pienso que solo ponen excusas porque no quieren pagarme,como puedo hacer para que me paguen?me quieren estafar y ponen excusas para no pagarme.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mlr76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

I always made withdrawals using the same method and they always went through, and now they say the problem is with my payment provider. Before, withdrawals were processed the next day, and now they're canceled after just one day. My account isn't verified because they say it's not necessary and that everything is fine. I think they don't want to pay me. I've already made another withdrawal, but I'm sure they'll send me an email canceling it this afternoon. They don't want to pay me, and I want to report them.

Yo siempre hice retiros con el mismo metodo y siempre me llegaron,y ahora dicen que el problema es de mi proveedor de pago,los retiros antes los cobraba al dia siguiente y ahora en un dia me lo cancelan,la cuenta no la tengo verificada porque me dicen que no hace falta y que todo está bien,piendo que no me quieren pagar,ahora mismo tengo otra vez el retiro hecho,pero seguro que esta tarde me mandarán un correo anulandolo,no me quieren pagar y quiero denunciarlos.

I'm also sending you screenshots of withdrawals completed using the same method I'm using now, and they keep canceling them, saying the problem is with my payment provider.

Tambien te paso captura de retiros completados con el mismo metodo que ahora hago y me lo cancelan ellos diciendo que el problema es de mi proveedor de pago.

I think they just want to buy time so I keep playing and lose all my money. They're shameless. They always tell me not to worry, that I'll get my money back, but it's a lie.

Piendo que solo quieen ganar tiempo,para que yo siga jugando y pierda todo el dinero,son unos sinvergüenzas,siempre me dicen que no me preocupé q recibiré el dinero pero es mentira.

Dear Mlr76,

Thank you for your response. I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period, we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly. Thank you for your patience in advance, and please keep me updated on any further developments.

Best regards,

Attila

Hi Attila, at the moment I'm receiving withdrawals by bank transfer, I still have more money to withdraw, if I have any problems I will let you know.

Hola Attila,de momento me estan llegando las retiradas por transferencia,aun me queda por retirar mas dinero,si tuviera algun problema, se lo hare saber.

Dear Mlr76, thank you for your response. Do you have any updates for us? Could you please confirm how much do you currently need to withdraw in total?

Thank you for your cooperation.

I've already removed everything. Thank you.

Ya lo retire todo.gracias

Dear Mlr76, could you please clarify? Have you received the payments?

Yes, I have received them, but now I'm having problems with the cashback they offer every week. They offer 15% of weekly losses, and I had losses of €6,000 and they've only offered me €200 in cashback when I'm entitled to €900. I told them I didn't agree and that in that case I wanted to close my account, and I've sent more than 100 emails and haven't received a response to either get back the €700 they owe me or close my account.

Si los he recibido,pero ahora tengo problemas con el cashback que ofrecen todas las semanas,te ofrecen un 15% de las perdidas semanales u tuve unas perdidas de 6000e y solo me han ofrecido 200e de cashback cuando me pertenece 900e,les digo que no estoy de acuerdo y que en ese caso quiero cerrar mi cuenta y llevo enviados mas de 100correos y no recibo respuesta para que me devuelvan lo que me deben q son 700e o cierren mi cuenta.

Dear Mlr76, thank you for the update. Could you please send me a link or a screenshot of the bonus you activated and played with? Was the promotion activated by you or automatically by the casino?

As for the account closure, although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

Thank you for your understanding.

Best regards,

Attila

Dear Mlr76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru