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On November 15, 2024, I started playing a slot called "Madame Destiny Megaways" at that casino. To my surprise, I missed a bonus with multiple spins and a high multiplier. But when I reached 1,000 euros, the game blocked me. I contacted them via chat and they told me that it was the jackpot, which is not shown anywhere. Therefore, I claim the corresponding games and the prize I could obtain. I hope for your help.

EL 15 DE NOVIEMBRE DE 2024 EMPECÉ A JUGAR A UNA SLOTS LLAMADA " MADAME DESTINY MEGAWAYS" EN DICHO CASINO. TAL FUE MI SORPRESA QUE ME SALTO UNA BONICACIÓN CON MÚLTIPLES DE TIRADAS Y CON UN MULTIPLICADOR ALTO. PERO LLEGADO A LOS 1000 EUROS EL JUEGO SE ME BLOQUEÓ. ME PUSE EN CONTACTO A TRAVÉS DEL CHAT Y MI RESPUESTA FUE QUE ERA EL PREMIO MAYOR, COSA QUE NO VIENE REFLEJADO EN NINGUNA PARTE, POR LO QUE RECLAMO LAS PARTIDAS CORRESPONDIENTES Y EL PREMIO QUE PUDIESE OBTENER. ESPERO VUESTRA AYUDA

Dear Fuenvi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide evidence of your claims? Share screenshots here or submit the information to my email at tomas@casino.guru
• When was the last time you contacted the casino regarding the issue?

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your replies.

I apologize, but these transaction IDs without context can't serve as evidence of your claims.

Please forward the evidence to my email at tomas@casino.guru

If the evidence can't be shared this way, you may try to upload files to a free cloud storage service and share files with me.

I've already sent the photos, it also happened to me with another game, they told me the same thing

Ya he mandado las fotos, tambien me pasó con otro juego, me dijeron lo mismo

This is the transaction. Once I won the 1000 euros, the game was blocked, with games still left to play. The explanation was that it was the highest prize, information that doesn't appear anywhere. They ignored me despite claiming them on

multiple occasions.

Esta es la transación. Una vez ganados los 1000 e el juego se me bloqueo, quedando aún partidas por jugar. La explicación fué que era el premio mas alto, información que n apararece en ningún lado. No me hicieron caso a pesar de reclamarlas en

múltiples ocasiones.

Thanks for your reply.

Please send me the communication between you and the casino discussing the possibility that the game resulted in you winning a jackpot, and any relevant communication between you and the casino.

My email is tomas@casino.guru

I apologize for the inconvenience.

I don't have it since it was done via chat and I can't recover it. I have proof of the transaction.

No la tengo puesto que fue por chat y no lo puedo recuperar. Tengo la prueba de la transación

From the information you submitted, it seems the incident occurred on October 30th.

Please note that most slots have a limitation on maximum payout, most commonly 5000x the amount of the bet.

You can check this information, for example, in our review of the slot game here: https://es.casino.guru/madame-destiny-megaways-jugar-gratis

This is what the game provider set the game for, and we can't hold the casino responsible for it. Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.