Posido Casino - Povlačenje igrača je odloženo i pristup nalogu je odbijen.

I've been trying to withdraw funds from posido casino since march 26th and now the 28th I asked them regarding my funds and said 3 business days for it to be sent. And now the problem is i cannot access their website! Says access denied. This is so frustrating since they are the first casino that i experienced that is so hassle. Anyone help how to resolve this. Btw, €47 is what im trying to withdraw it's still huge money for me especially the country i live in

Dear unknowndex,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered. In order to better understand your situation and proceed accordingly, I would like to ask you a few questions:

• Could you please let me know when you registered your account and whether you successfully completed the account verification process?
• Can you specify which types of games you were playing (slots, live casino games, sports betting, etc.)?
• Were your winnings accumulated while playing with an active bonus, or were you playing without any bonus at the time?

If you have any relevant communication with the casino (emails, chat transcripts, etc.), please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Same day registration since i created an account prior to winning the deposit money which is from a giveaway. They say verification process takes up when customer support ask me to verify.

I only played Baccarat session.

I have not used any bonus when trying to withdraw the money.

I have not used any bonus when trying to withdraw the money.

And btw, the website is already working for me. I should receive the funds as they say on march 31 (Monday) which is 3 business days after my withdrawal pls keep this open as I will check if i will receive it on monday or no

My withdrawal is still pending after quite some time waiting and based on the reviews i see here i don't think its reasonable for them to hold the money for a long time.

My withdrawal date is march 26

Today is april 1 still under review

Most review here said it took them weeks or even a month which is absurd.

POSIDO CASINO IS TRULY SCAM FOR SURE

I fully understand your frustration, unknowndex. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal.

Thank you in advance for your patience.

Ill get back to u after this week and if they dont pay ill tell you. Thank you for this and appreciated

Hi unknowndex,

I’ll be here and ready to assist further if the situation doesn’t improve by the end of the week. In the meantime, feel free to reach out with any updates.

Hi petronela. Still under review upon checking now with posido. No further movement of my withdrawal

Thank you very much, unknowndex, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Still under review and they requested kyc! Its only €47 and kyc needed is so hassle

Dear unknowndex,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Posido Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Noted. And I would like also to add that before I can do kyc, i need a name change on the website because instead of putting a first name, I used a username and a random last name. Thats a personal mistake and a representative emailed me on Friday so they can change it but haven't got a response from them up until now. All aside, a friend of mine withdrew without kyc and I am confused why do I need kyc for only €47?

Dear unknowndex,

that could easily be because of that mix up with your name. But I cannot tell for sure. We need to wait for the Posido Casino to make a statement.

Dear unknowndex,

Thank you for contacting us.

After reviewing your account information, it appears that the verification process needs to be completed in order to process your withdrawal request.

This is due to the fact that you did not use a real first name or last name for the account you registered.

In order to proceed with the verification of your account, we kindly ask you to upload the requested documents through our website. You can find the Verification page on your profile as well as the relevant documentation required to complete the process.

In the event of facing tech issues in uploading files, you may send what requested via e-mail to our support.

Thank you for your understanding.

Best regards,

Posido Team

Hi posido representative, as of the moment i emailed kyc@posido.com, support@posido.com and support@Posidobet.com regarding this name change since friday April 11 but got no response. In the email i sent is the documents needed for the name change due to personal mistake.

I cannot upload the documents on the website since i need the name change and your support told me to email the documents i have but i got no response at all via email.

Posido Team,

can you please specify exactly what email address should the player send it to? (since it´s impossible to upload)

Or let us know when you receive the documents.

Thank you

Dear unknowndex,

We would like to inform that we have received your email and we have forwarded your request to the relevant department.

We will share an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,

Posido team.

Yes thats what your team told me last week Friday. It's been 6 days already since I emailed them the documents needed. May I ask why is it taking so long to verify?

Update: my name was changed and 2/3 documents already verified. Proof of address still pending since yesterday can it be done within this week so I can receive my withdrawal? March 26 since withdrawal and then now is April 18

Dear Posido Team, do you have an update on player´s verification? Or is there any other documents the player should submit to make this verification smoother?

Please let us know.

The proof of address was submitted on Thursday and they didn't approve it they didnt gave any reason why. Then i reuploaded on Friday up until today still pending. Its been a month since my withdrawal 😭

Hi, again my proof of address was declined and i resubmitted today what is wrong with posido? Its been a month since my withdrawal and it's only €47. The kyc and all is taking so much time on my end yet you keep on rejecting it!! This is frustrating im not even withdrawing a huge amount!

Dear unknowndex, thank you for the update! I understand it´s frustrating not to know the reason why.

Posido Casino, can you please give us a statement/reason why players verification keeps being declined?

Posido casino please approve already my proof of address kyc and withdrawal! This is so annoying. Im waiting for my withdrawal for A MONTH for only €47!! This is so crazy.

ANOTHER UPDATE TODAY YOU POSIDO CASINO REJECTED AGAIN MY PROOF OF ADDRESS IT IS AN ELECTRIC BILL!!!! WHAT MORE DO YOU NEED!!! NOW I PROVIDED WATER BILL HOLY CRAP FOR €47 YOU ARE SCAMMING ME IM WAITING FOR A MONTH FOR THIS TINY MONEY!!!! POSIDO CASINO STOP SCAMMING ME

UPDATE: MY WATER BILL ALSO DECLINED WHAT IS WRONG POSIDO CASINO!!!!!!

JUST TELL ME IF YOU DON'T WANT TO GIVE MY €47 WITHDRAWAL AND ADMIT YOU ARE A SCAMMERS!!!!

AND TAKE NOTE THAT I'VE ESCALATED THIS VIA EMAIL SINCE LAST MONTH AND I'VE GOT NO RESPONSE FROM YOU POSIDO CASINO SINCE LAST MONTH TOO. YOU GUYS KEEP DECLINING MY PROOF OF ADDRESS, ELECTRIC BILL, WATER BILL, EVERY PROOF REJECTED WITHOUT ANY VALID REASON!!!! AND NOW YOURE CUSTOMER SERVICE IS SO BAD ENDED THE CHAT WITHOUT HELPING ME. TRULY SCAMMERS. FOR €47 YOU ARE NOT PAYING ME. I HOPE NO ONE PLAYS IN THIS WEBSITE ANYMORE

Hello unknowndex,

As per checking account we can see, the Proof Of Address you sent to us is not acceptable.

We kindly advise you to provide one of the following :

• A photo of household Uility Bill (gas / water/ electricity / internet etc.);
• A photo of a Salary Slip; Bank statement in pdf format - (not from a digital or direct bank); or
• A photo of any government issued document (e.g residence confirmation) showing customer’s name and current address.

Any of the documents mentioned above must not be older than 180 days.

We are waiting for your update.

Best regards,

Posido team.

KINDLY CHECK AGAIN POSIDO CASINO. TODAY I HAVE UPLOADED A INTERNET BILL. YOU KEEP REJECTING MY PREVIOUS UPLOAD WHICH IS ELECTRIC BILL AND WATER BILL? HOW IS IT WRONG? IT IS CLEAR THAT I UPLOADED CORRECT DOCUMENTS. IT HAS MY NAME AND ADDRESS ON IT KINDLY DOUBLE CHECK RIGHT NOW. THIS IS UNACCEPTABLE YOU HAVE NO RIGHT TO DECLINE MY PROOF SINCE ITS CORRECT.

AS OF THE MOMENT I ALSO EMAILED YOU THREE UTILITY BILLS I HAVE. I EMAILED kyc@posido.com, support@Posidobet.com and support@posido.com YOU CAN CHECK ALL THAT PROOFS RIGHT NOW! THIS IS ABSURD

Update: It's Monday today I uploaded it on Friday yet its DECLINED again. I uploaded internet bill now!!! Electric bill declined, water bill declined. This is frustrating. Every utility bill i uploaded is being declined without any valid reason.

Dear unknowndex,

would you be so kind and send those documents to me as well? (martina.b@casino.guru) If the Casino is not giving you any reason of rejection, I will try to take a look and let you know what can be wrong.

Thank you

Hi thanks martina i sent you an email too. As of now 9 pm the one that I uploaded 12 hours ago was DECLINED AGAIN. the comment by posido casino was it should be recently dated bill. As far as I know the internet bill I uploaded was dated MARCH 2025-APRIL 2025 SO IM CONFUSED WHY DECLINED AGAIN? Posido casino care to explain please? Also you said name and address should be there. Again you can see that there is my FULL NAME AND FULL ADDRESS ON IT.

Please posido casino just accept my proof of address because nothing is wrong with it. It's been a month for my withdrawal and its so frustrating to not be able to receive it. €47 and you are always declining my correct proof 😕

Thank you unknowndex, for the emial.

Posido Casino, I want to kindly ask you to let us know what exactly you dont find legit in the documents the player has sent. Thank you

Did you check martina the email? So far all of the documents is correct right?

"A photo of household Uility Bill (gas / water/ electricity / internet etc.)"

That is what they told me 4 days ago. And all of the utility bill i provided is dated recently. Water bill is dated February 2025-March 2025. Electric bill is dated March 2025-April 2025 and lastly internet bill is March 2025-April 2025. All bills have my name and address

Now posido casino tell me what is wrong with it? I've sent you too ALL THE DOCUMENTS via email check now posido casino. Its been a MONTH

Dear unknowndex,

after a thorough review of your documents with my team, we have observed indications of tampering. This is likely the primary reason for the Posido Casino's rejection of them. I am sorry.

Now they cancelled my withdrawal this is so frustrating Im not gonna withdraw anymore posido casino is a scam website dont play with this website.

Im gonna be honest here because i am unemployed i cannot provide any utility bill under my name i can only give utility bill under my father's name but your team said they cannot accept this. I provided my driver's license which is government document yet they did not accept too so how come i can withdraw?

I understand it´s not easy for you, but providing fake documents to the casino is a breach of KYC Policy basically in any casino. That is why the casino is not obliged to process any payments to you.

In this case, we are rejecting this complaint as unjustified. My apologies for not being able to resolve this case to your satisfaction, but please, in the future if you have any problems with this or any other casino, and we'll try our best to help you, but you need to be honest.

Is that the reason why my withdrawal is cancelled? The internet bill was not tampered its under my name