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pribet scammed me.

I loaded about 500 on Tuesday, I tried to withdraw the 200 I won but it told me that I had to play them 5 times, I did this too but the balance decreased to 160, after which I could finally withdraw or at least so it seemed, but first of all 60 € disappeared, only 100 remained which I continued to try to withdraw but all the documents I send say that they are not valid and that another department is dealing with it... they do not want to give me the money which from 224 is now 99 €... I do not want the 224 but at least the 160 because according to the conditions that are what I should be able to withdraw

pribet mi ha scammato.

Ho caricato circa 500 martedì, ho cercato di prelevare i 200 che ho vinto ma mi ha detto che devo giocarli 5 volte, fatto anche questo ma il saldo è diminuito a 160, dopodiché potevo prelevare finalmente o almeno così sembrava, ma inanzitutto mi sono spariti 60€, sono rimasti solo 100 che ho continuato a cercare di prelevare ma tutti i documenti che mando dicono che non sono validi e che se ne occupa un altro reparto… non mi vogliono dare l soldi che da 224 sono a 99€…, Non voglio i 224 ma almeno i 160 perché secondo le condizioni sono quelli che dovrei poter prelevare

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which documents you provided and in what format?
• Did the casino confiscate any balance from your account?
• Were you able to request a payout of your balance? When did you request a payout?
• Did you activate any bonuses or participate in any of the casino's promotions?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I sent two bank statements from two different banks, but according to them it's outdated. Then I sent the car insurance details with all the details, but nothing happened. Finally, today they sent me €99 and I sent them a document recovered from my HYPE account, but there's no trace of the €60 gone (not to mention €120 since they "forced me to gamble with it to withdraw").

Ho mandato i due estratti conto di due banche diverse, ma secondo loro è outdated, poi ho mandato assicurazione della macchina con tutti i dettagli, nulla da fare. Alla fine oggi mi hanno mandato 99€ e gli ho mandato un documento recuperato dal mio conto HYPE, ma dei 60€ nessuna traccia spariti ( per non dire 120€ visto che mi hanno "obbligato a giocarli per prelevare"

Thanks for the update.

• Could you please share any evidence of the missing 60€?
• When did the amount disappear?
• How did you notice?
• When asking the casino for an explanation, what response have you received?

Kindly share evidence in the form of screenshots here, or send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Jaski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru