Puntit Casino IN - Dobici igrača su konfiskovani.

Dear casino.guru,

I created my account on Puntit approximately two months ago and have been actively using the platform for both casino games and sports betting, including multi bets. During this period, I experienced both wins and losses like any normal player, and all my previous withdrawals were processed successfully. Because of this, I trusted your platform and continued playing regularly.

On the 17th, I played casino games including Baccarat and Blackjack. After making some winnings, I decided to place a withdrawal request to avoid continuing to gamble and potentially losing the funds again. However, the withdrawal was not processed. I contacted your support team multiple times through both live chat and email but received no proper resolution. I waited patiently for two days.

Today, I was informed that my case had been escalated to the relevant team, only to later discover that both my deposit and winnings had been confiscated under "Terms and Conditions 12.1."

I strongly dispute this decision.

I have never abused bonuses, manipulated promotions, used multiple accounts, or engaged in any illegal or fraudulent activity. The only bonuses I ever received were standard weekly cashback offers for losses, and I continued to place regular sports bets and casino wagers in good faith. My account was fully verified, and the withdrawal initially showed as "processed" before suddenly being reversed and confiscated.

This action appears extremely unfair and unjustified, especially considering my normal betting history and previous successful withdrawals. After this incident, I reviewed public feedback on Trustpilot and found that several other users have reported experiencing similar issues with confiscated balances and withdrawals.

I respectfully request:

1. A full explanation of the exact reason for confiscating my funds.

2. Specific evidence showing how I allegedly violated Terms and Conditions 12.1.

3. Immediate reconsideration of this decision and restoration of my deposit and legitimate winnings.

I have maintained all relevant evidence, including screenshots, account records, withdrawal history, emails, and chat conversations. If this issue is not resolved fairly, I will be forced to escalate the matter to the relevant licensing authority, dispute resolution services, and public consumer review platforms.

I sincerely hope this matter can be resolved professionally and fairly.

Regards,

S. P. G.

[email hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any possibility that someone from your household, or someone using the same IP address, also created an account at this casino?
• Am I correct in understanding that your account was blocked while you were waiting for a withdrawal of winnings accumulated from playing blackjack and baccarat?
• Did you use any VPN or IP-masking software to change or conceal your actual location while accessing the casino website?
• Did you use any bonus to accumulate the most recent winnings you were trying to withdraw?
• When was the last time you successfully withdrew funds from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I have created this account recently, I'm the only user from this address, I can assure there no account with same household or ip address.

2.yes

3. I have never used any Vpn or ip masking software.

4. I received cashback which I used it for multi bets and it was not ended on wining cause. It was lost.

5.7:02 pm, 11 May 2026

₹80,755.00

Withdrawal

This was my last withdrawal which was successful.

The things have changed now they have confiscated saying 12.2 but now they are changing the clause to 18.1.5 and 18.1.6, when I questioned about this they again said all 3 were breached. Why not say the first time, they only mentioned when I said I need the proofs when they didn't provide any, I told them I'll proceed legally then they changed saying all 3 were breached cause they don't have any proper evidence.

I am filing this complaint regarding the confiscation of my account balance and winnings by the operator without providing clear evidence of any specific rule violation.

I had been actively using the platform for a considerable period and participated in a wide range of betting activity, including:

* sports betting such as cricket, tennis, and multi bets,

* as well as casino games including roulette, baccarat, and blackjack.

My activity was not limited to a single betting pattern or isolated gameplay style. Throughout my time on the platform, my deposits, wagers, and withdrawals were processed normally, and multiple withdrawals were successfully approved and paid by the operator in the past.

Importantly, during periods where I was losing substantial amounts, no concerns, restrictions, or investigations were ever raised against my account. The issue only began after I accumulated larger winnings.

Initially, the operator informed me that clause 12.2 had allegedly been breached, implying fraudulent, unlawful, or improper activity. However, when I requested clarification and asked them to identify the exact bet, transaction, or activity that violated their Terms, they refused to provide any specific evidence or details.

After I challenged this further, the operator later changed their reasoning and instead claimed that clauses 18.1.5 and 18.1.6 were breached. This inconsistency is highly concerning because the grounds for confiscating my funds changed during the dispute process.

It is also concerning that the operator initially relied on a clause related to fraudulent or unlawful activity, but later shifted to broad discretionary clauses after I requested specific evidence and clarification. This creates the impression that the justification for the confiscation changed during the course of the dispute, while no concrete evidence, specific prohibited transaction, or clearly identified rule violation has ever been presented to me.

The broad and discretionary nature of the later clauses makes it extremely difficult for a player to properly understand or challenge the allegations being made, especially when no specific betting activity has been identified as prohibited.

At no point was I informed of:

* any fraudulent transaction,

* any multi-accounting,

* any bonus abuse,

* any money laundering activity,

* any manipulation of the platform,

* or any specifically prohibited bet.

All wagers were placed openly through the normal betting interface and were accepted and settled by the operator in real time.

I also received cashback on certain occasions, which is a standard feature offered by the casino to players. However, those cashback amounts were ultimately lost during further gameplay and did not result in any improper or guaranteed gain.

Furthermore:

* the operator knowingly accepted my gameplay over an extended period,

* processed previous withdrawals successfully,

* and only acted after substantial winnings occurred.

I believe confiscating the entire balance without transparent evidence, while refusing to identify a clear and specific rule violation, is unfair and disproportionate.

I respectfully request:

1. A detailed explanation of the exact activity allegedly violating the Terms.

2. Identification of the specific bets or transactions in question.

3. Reconsideration of the confiscation and release of my legitimate balance and winnings.

I remain fully willing to cooperate and provide any information required to resolve this matter fairly and transparently.

I have shared all the proofs to your mail ma'am. Please look into it.

Dear Spavan

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Spavan,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi, I waited for an reply for 7 days. Now again 7 days has been extended. If he's on vacation I respect that. Assigning to someone who is presently working on the issue would be great. I hope I'll get an reply sooner.

I have been waiting for the issue to get solved as soon as possible since I'm going through loans repayments. But the amount has been stuck and confiscated which is causing me lots of trouble for my mental health.

Please help me and get my withdrawal amount which has been confiscated illegally.

Thank you.

Dear Spavan,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Puntit Casino IN to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Okay thanks for your response, got your point.

What if they don't respond even through that alternative channel?

Cause I'm facing an issue where no one accepted complaint except casino guru.

If it fails here as well I would be left out and won't get justice for the amount they have confiscated.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I think they won't respond, but how will I get justice? What about my amount? Whom should I contact for help? 🙁

Dear Spavan,

I have repeatedly tried to contact Puntit Casino IN but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo