The player from Malaysia had deposited $1,300 using a bonus and completed the wagering requirements, but their withdrawal request for $1,434 was canceled due to an allegation of inappropriate play. The player denied any wrongdoing and sought clarification on the specific rule violated, along with a refund of the original deposit amount. The complaint remained unresolved as the casino failed to respond to inquiries and cooperate with the investigation. We closed the complaint as unresolved and advised the player to contact the Curaçao Gaming Authority for further action. No resolution was reached due to the lack of cooperation from the casino.
Igrač iz Malezije je uplatio 1.300 dolara koristeći bonus i ispunio uslove klađenja, ali je njegov zahtev za isplatu 1.434 dolara otkazan zbog navoda o neprikladnoj igri. Igrač je negirao bilo kakvu prekršajnu radnju i tražio pojašnjenje o konkretnom prekršenom pravilu, zajedno sa povraćajem originalnog iznosa depozita. Žalba je ostala nerešena jer kazino nije odgovorio na upite i nije sarađivao u istrazi. Zatvorili smo žalbu kao nerešenu i savetovali igraču da kontaktira Upravu za igre na sreću Kurasaoa radi daljeg delovanja. Nije postignuto rešenje zbog nedostatka saradnje kazina.