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I won 1280€ after that I converted 100% to real money 1000€ paid out 500€ and Casino canceled the money and now there is currently only 100€

I'm really angry 😢 because I wagered the money with 100% certainty. You can see in the history that I took screenshots of all the pictures. If the money hadn't been wagered, I wouldn't have been able to make a withdrawal of €500.

Sincerely, Jashar

Ich habe 1280€ gewonnen danach habe ich Umgesetzt 100% auf echt Geld 1000€ habe 500€ ausgezahlt und Casino hat das Geld storniert und jetzt ist aktuell nur noch 100€

Ich bin richtig sauer 😢 weil ich das Geld Umgesetzt habe ich mit mit 100% sicher im Verlauf sieht man das ich habe alle Bilder Screenshots gemacht. Wen das Geld nicht umgesetzt wäre hätte ich keine Auszahlung von 500€ tätigen können.

Mit freundlichen Grüßen Jashar

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please specify how much you deposited in order to activate the bonus?
• Has the casino justified its decision to limit your winnings?
• Did the casino cite any rules from its terms and conditions?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

I contacted the casino chat they told me way too much I really didn't understand everything I'm sending them the chat history,

I deposited 10€ and won 20€ bonus at Grab Kleeblatt

Ich habe das Casino kontaktiert Chat die haben mir viel zu viel erzählt ich habe das wirklich nicht alles verstanden ich schicke ihnen das Chat Verlauf,

Ich habe 10€ eingezahlt und habe bei Grab Kleeblatt gewonnen 20€ Bonus

Well, I'm not stupid, I've been playing online casino for several years, over 10 years, and I've always had the bonus at 30%/of 100%

40%/of 100%

60%/of 100%, etc. Until I converted it to real money, and after that, it was €1,000 in the end, which was green, so real money. If it hadn't been converted, the withdrawal wouldn't work at all. I made a withdrawal of €500. You can't withdraw bonus money at any casino. About two months ago, I withdrew €500 from the same casino, also with the same bonus, and there were no problems; I received the money.

Also ich bin ja nicht blöd ich spiele seit mehreren Jahren über 10jahre online Casino ich habe bei den Bonus immer wieder auf die 30%/von 100%

40%/von 100%

60%/von 100% usw...... Bis ich das auf echtes Geld Umgesetzt habe und danach waren das 1000€ am Ende und grün also echt Geld wen es nicht umgesetzt wäre würde die Auszahlung überhaupt nicht gehen, ich habe eine Auszahlung von 500€ getätigt Bonus Geld kann man nicht auszahlen bei gar keine Casinos. Ich habe vor ca. 2 Monate bei dem gleichen Casino 500€ ausgezahlt auch mit dem gleichen Bonus und da gab's keine Probleme habe das Geld auch bekommen.

Thanks for your patience.

I went over the evidence and communication you provided.

• Could you please explain whether you achieved your 1280€ win before the wagering of the bonus was complete?
• How much was your balance immediately after the wagering of the bonus was complete?

Please let me know

Good day Mr. Tomas, I didn’t understand the first question,

I can answer the second question; the balance after completing the bonus implementation was between approximately €980 and €1160.

Best regards

Jakup ****

Guten Tag Herr Tomas, die erste Frage habe ich nicht verstanden,

Die 2 Frage kann ich beantworten, der Guthaben nach Abschluss der Bonusumsetzung war zwischen ca. 980€ und 1160€ .

Mit freundlichen Grüßen

Jakup ****

I have converted the bonus money into real money. This is not the first time. I have already won €500 at the same casino with the same bonus and also converted the money and paid out the money and also received the money.

At other casinos, for example Slotpalace, Wazamba, Nomini, also with the same bonus implemented and also won, I don't understand that, there is proof, pictures, screenshots of my history, it clearly says that it is real money 💸 if it was not real money, a payout would not work at all, try paying out bonus money, it doesn't work at all at any casino

Ich habe das Bonus Geld Umgesetzt auf echt Geld das ist nicht das erste Mal ich habe schon mal bei der gleichen Casino 500€ gewonnen mit dem gleichen Bonus und das Geld auch umgesetzt und das Geld Ausbezahlt und das Geld auch Bekommen.

Bei anderen Casinos z.b. Slotpalace, Wazamba,Nomini auch mit dem gleichen Bonus umgesetzt und auch gewonnen ich verstehe dass nicht da gibt es Beweise Bilder Screenshots von meinem Verlauf da steht das eindeutig echt Geld 💸 wen das kein Echt Geld wäre würde eine Auszahlung gar nicht funktionieren probieren sie mal Bonus Geld auszuzahlen geht überhaupt nicht bei keinem Casino

Hello jakup6242,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

OK, thank you for the information.

Best regards

Jashar

OK Dankeschön für die Information.

Mit freundlichen Grüßen

Jashar

Thanks for your patience.

From the description of events you provided and from the provided information, it seems the casino didn't cap your winnings immediately after you completed wagering of the bonus, but only after you requested withdrawal.

You explained that you deposited, but the bonus you won was a no-deposit bonus, presumably. No deposit bonuses have overall very low maximum win limits.

We accept a situation where the maximum win cap is applied only after a payout is requested, and not after wagering of the bonus is complete.

Please let me know if there are any other circumstances I overlooked or misunderstood; otherwise, we would accept the 100 payout as acceptable in your situation. If you have accumulated your final winnings with the help of money you weren't eligible for, there is little we can accomplish by confronting the casino.

Looking forward to your reply.

OK, everything's fine then let's leave it, but I would still like to thank you very much for your effort and work.

Best regards

Jashar

OK alles gut dan lassen es trotzdem möchte ich mich sehr bedanken für ihre Mühe und Arbeit.

Mit freundlichen Grüßen

Jashar

Thanks for your reply.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.