QuickWin Casino - Povlačenja igrača su odložena.

Hello,

I would like to submit a formal complaint regarding QuickWin Casino.

I requested a withdrawal of €500 on 20 July, which is still pending. I also submitted a second withdrawal request of €500 on 30 July, which is also still pending.

My account is fully verified (KYC completed), and there are no issues shown on my profile.

I have contacted customer support multiple times via email. The only response I receive is that I need to wait, without any explanation, timeframe, or resolution.

In addition, the live chat is no longer functional. Whenever I try to write a message, it only replies with "Welcome back" and does not allow any communication with an agent.

At the moment, I still have approximately €3,600 in my casino balance, while €1,000 is currently locked in pending withdrawals.

I am requesting Casino Guru’s assistance in contacting the casino and helping resolve this issue, as the withdrawal is significantly delayed compared to the timeframe stated by the casino and I have not been provided with any meaningful support.

Thank you in advance for your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Ironically, right after I opened the support ticket with you yesterday, both payments came through within about an hour of each other. Crazy. So the issue is resolved now. Thanks!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila