QuickWin Casino - Povlačenje igrača je odloženo.

Hello,

IMPORTANT: I ​​had already won some money before I won the €25,000, namely on May 25, 2026, of which I also paid out €257; the money was in my account after 5 days!

Now to the problem:

I won over €25,000 on June 6, 2026.

Since then, I've been trying to get this money into my account, since I can only withdraw 3 x €500 at a time, without success of course.

I requested these payouts immediately after winning, and nothing has happened since.

I contacted support several times via email. After 14 days, I received an email asking me to verify my identity, which I did. Everything was accepted except for my bank statement, which I sent yesterday. However, when I log in to the casino, the verification process still says I need to upload the required documents.

1. Is there nothing to upload, as I have already done so?

2. Chat says the document still needs to be reviewed.

3. You can't even see the status of the document, as it is not displayed.

(In my opinion, all documents have now been accepted)

My withdrawals are also blocked; according to the casino, they have been restricted.

The first support chat employee just told me everything was fine with the verifications and I could already withdraw my money. They told me to clear my browser cache... which I did. Then, of course, my chat closed, and I had to open a new one where another employee told me the documents were still being reviewed and that this could take 10 days...

So what is it now??

So the casino is just stalling and delaying the payout... Today is already the 16th day since I requested the payout.

Hallo,

WICHTIG: Ich habe schon bevor ich die 25.000€ gewonnen habe nämlich am 25.05.2026 etwas Geld gewonnen wovon ich auch 257€ ausgezahlt habe, das Geld war nach 5 Tagen auf meinem Konto!

Nun zum Problem:

Ich habe am 06.06.2026 über 25.000€ gewonnen.

Seitdem versuche ich, da ich ja nur 3x500€ gleichzeitig auszahlen kann dieses Geld auf mein Konto zu bekommen ohne Erfolg natürlich.

Ich habe diese Auszahlungen direkt nach dem Gewinn beantragt, seitdem passiert nichts.

Habe mehrmals Support geschrieben und Email. Nach 14 Tagen dann bekomme ich eine Email ich solle mich Verifizieren->habe ich auch getan. Wurde auch alles bis auf mein Bankdokument direkt angenommen, das Bankdokument habe ich gestern nach geschickt. So wenn ich aber jetzt mich Anmelde im Casino steht bei Verifizierung immer noch ich solle erforderliche Dokumente hochladen aber

1. Gibt es da nichts zum hochladen, da ich dies bereits getan habe

2.Chat sagt aber das Dokument müsste noch geprüft werden

3.Man kann nicht mal den Status von dem Dokument sehen, da es nicht angezeigt wird.

(Meiner Meinung nach wurden alle Dokumente jetzt akzeptiert)

Meine Ausahlungen sind auch gesperrt, laut Casino wurde die beschränkt..

Jetzt sagte vorhin der erste Support-Chat Mitarbieter es wäre alles in Ordnung mit den Verifizierungen und auszahlen könnte ich auch bereits ich solle dann mal meinen Browser cache löschen... habe ich getan dann war mein Chat natürlich geschlossen und musste so einen neuen Chat öffnen wo ein neuer Mitarbeiter mir sagt die Dokumente wären noch in Prüfung das könnte 10 Tage dauern...

Na was denn jetzt ??

Also das Casino will mich nur hinhalten und die Auszahlung verzögern... Heute ist bereits der 16 Tag nach der Auszahlungbeantragung.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you are experiencing. Please allow me to ask you a few questions to better understand your situation.

• What types of games did you play to accumulate the €25,000 in winnings?
• Did you accumulate these winnings with or without a bonus?
• Has the casino explained why your bank statement could not be approved? Have you uploaded the document in the requested format, covering the required period and showing all deposits made to this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

So, to the question...

1. I played many games to win the €25,000.

2. I won the prizes WITHOUT a bonus.

3. It was my mistake because I uploaded the wrong document, but I submitted the correct one immediately, and it seems to have been under review for three days now, even though all the other documents were approved within two hours. This means they're stalling again with the review of the new bank statements!

Also zur Frage

1.Ich habe viele Spiele gespielt um die 25.000€ zu gewinnen

2.Ich habe die Gewinne OHNE Bonus gewonnen

3.Es war mein Fehler da ich ein falsches Dokument hochgeladen habe, aber ich habe ja direkt das richtige eingereicht und ''scheinbar'' wird es jetzt schon seit 3 Tagen geprüft obwohl alle anderen Dokumente innerhalb 2 Stunden genehmigt wurden. Das heißt die zögern jetzt wieder Zeit raus mit der ''überprüfung'' der neuen Kontoauszüge!

• Could you please specify the error you made when submitting the bank statement to the casino?
• Have you received any updates on the verification of your account since then?

Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru. Thank you for your cooperation.

Dear ChrizRizz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru