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I played at this casino and bet 1250 spins on the Rapid Voltage Burst game (without a bonus). I won free spins and made a profit. In the same game, the top part showed my balance: 739,100 and my winnings were 60,000. When I left the game, my wallet balance was only 7,300, which is what I had left before withdrawing that winnings. I have screenshots and a betting history, although it's not clear. I know there was a problem with the casino. I have the history and screenshots, and I still haven't received any answers, but I'm certain of my winnings since it was without a bonus.

Jugué en este casino cual aposte por giros 1250 en el juego ráfaga voltaje rápido ( sin bono ) cual gane giros gratis y me dio ganancias cual en el mismo juego la parte de arriba salía saldo: 739.100 y ganancia del juego saqué 60.000 mil y cuando salí del juego solo en billetera tenía saldo 7.300 solo lo que me quedaba antes de sacar esa ganancia tengo capturas y el historial que igual no es claro con la apuesta se que hubo falla con el casino tengo historial más capturas y aún no tengo respuestas pero yo estoy clara con mi ganancia ya que fue sin bono

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Dear Daniiiicaoticcrawfish77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What specific date and time did you play the Rapid Voltage Burst game?
• Did you experience any technical issues or errors while playing or after cashing out your winnings?
• Could you please confirm that the balance in your casino account is divided into real and bonus money balances?
• Do I understand correctly that the balance appeared as 'withdrawable'/ 'real money' after you completed the wagering requirements?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra