Pišem ovu recenziju jer Rabona Casino trenutno drži 6.710 evra mog novca. Uradio sam sve što su tražili, pratio sva uputstva i čak ostao strpljiv duže nego što bi većina igrača. Zauzvrat, dočekao sam se sa protivrečnostima, tišinom, otkazanim isplatama i izgovorom za izgovorom.
Evo šta se zapravo dogodilo — u svim detaljima:
🚩 1. Povlačenja otkazana bez upozorenja
Tri zahteva za povlačenje sredstava koja su čekala skoro 3 nedelje iznenada su otkazana bez prethodne najave ili objašnjenja.
Bez imejla, bez ažuriranja podrške — samo uklonjeno.
Podrška to nije ni priznala dok nisam pitao više puta, a onda su se čak i međusobno protivrečili.
🚩 2. Zloupotreba verifikacije – beskrajni niz kontradikcija
7. jula mi je rečeno da verifikujem svoj nalog — standardno, i ja sam odmah postupio.
Sva dokumenta sam podneo istog dana: ličnu kartu, bankovnu karticu, selfi i istoriju bankovnih transakcija u zvaničnom PDF formatu.
3 od 4 dokumenta su brzo prihvaćena. Istorija transakcija je postala „problem".
I tu je počelo pravo zlostavljanje:
Otpremio sam isti validni PDF preko 10 puta - svaki put je datoteka nestala sa sistema bez greške.
Podrška mi je rekla „nije primljeno", zatim je drugi agent rekao „imamo ga, ali je nejasno", pa je treći rekao „izmenjeno je" jer sam preimenovao datoteku radi jasnoće.
Na kraju, tiket je otvoren i zamoljen sam da ga pošaljem imejlom. Uradio sam to — dva puta — na adresu koju je dala podrška. Nema odgovora.
Kada sam ga kontaktirao, jedan agent je rekao: „Nikada ga nismo dobili." Drugi je rekao: „Videli smo ga." A onda sledećeg dana? „Opet ga nema."
Ovo traje već 10 dana, i baš kada sam pomislio da ne može biti apsurdnije, rečeno mi je:
„Junski izvod mora biti u papirnom formatu, sa pečatom vaše banke."
Ozbiljno?
U 2025. godini smo, a vi vodite onlajn kazino — ali digitalni bankovni izvodi iz zvaničnih bankarskih aplikacija odjednom nisu važeći? Kada ih je svaki drugi regulisani kazino u kojem sam ikada igrao prihvatio bez problema?
🚩 3. Očigledne taktike odugovlačenja
Bio sam u preko 15 ćaskanja uživo — agenti se rotiraju, odgovori se međusobno protivreče.
Neki mogu da „vide" stranicu za verifikaciju, drugi „ne mogu da joj pristupe".
Ponekad je moj fajl tamo, a ponekad ga nema. Ponekad „nedostaje", ponekad je „na pregledu".
Kada delim dokaze (snimke ekrana otpremljenih datoteka, potvrde putem e-pošte itd.), agenti ili:
ćuti,
kažu da su „eskalirali"
ili čak naglo prekinuti ćaskanje.
Ovo nije KYC (poznaj svog klijenta). Ovo je namerna opstrukcija.
🚩 4. Sve ostalo se nastavlja kao da ništa nije u redu
Dok odlažu moju verifikaciju, nastavljaju da mi šalju ponude za bonus na depozit.
Moj račun je i dalje otvoren i još uvek mogu da uplaćujem.
Jednostavno ne mogu ništa da podignem — čak ni onih 1.500 evra koji su već čekali više od nedelju dana pre nego što su iznenada započeli KYC proces.
🧾 Šta sam pružio (i mogu da dokažem):
Važeći lični dokument
Fotografija korišćene platne kartice
Selfi sa ličnom kartom
Istorija bankovnih transakcija u zvaničnom PDF formatu
Praćenje putem imejla (sa snimcima ekrana)
Snimci ekrana otpremljenih datoteka koje sistem prihvata
Višestruki transkripti ćaskanja uživo potvrđuju njihove unutrašnje kontradikcije.
⛔ Završne misli – Upozoreni ste
Ne pišem ovo olako. Igrao sam u mnogim onlajn kazinima tokom godina, i Rabona Casino je ubedljivo najgore iskustvo koje sam ikada imao.
Ono što je počelo kao dobra platforma pretvorilo se u noćnu moru čim sam imao sreće i pokušao da podignem više od 500 evra.
Rabona je deo kompanije Stellar Ltd, pod licencom ALSI-202411077-FI2, i vode desetine drugih kazina pod istom strukturom. Ako se jedan od njihovih brendova ponaša ovako, ozbiljno sumnjam i u vezi sa ostalima.
U ovom trenutku, otvorio sam zvanične žalbe na Casino Guru-u i pratiću ih na drugim platformama. Potpuno sam spreman da ovo dalje eskaliram dok ne dobijem svojih 6.710 evra dobitka, jer sam sve uradio kako treba, a kašnjenje je 100% na njima.
I’m writing this review because Rabona Casino is currently holding €6,710 of my money. I’ve done everything they asked, followed every instruction, and even stayed patient longer than most players would. In return, I’ve been met with contradictions, silence, canceled withdrawals, and excuse after excuse.
Here’s what has actually happened — in full detail:
🚩 1. Withdrawals canceled without warning
Three withdrawal requests that had been pending for nearly 3 weeks were suddenly canceled without notice or explanation.
No email, no support update — just removed.
Support didn’t even acknowledge it until I asked multiple times and then even contradicted each other.
🚩 2. Verification abuse – endless loop of contradictions
On July 7, I was told to verify my account — standard, and I complied immediately.
I submitted all documents the same day: ID, bank card, selfie, and bank transaction history in official PDF format.
3 of 4 documents were accepted quickly. The transaction history became a "problem."
And this is where the real abuse began:
I uploaded the same valid PDF over 10 times - each time, the file vanished from the system with no error.
Support told me "it wasn’t received," then another agent said, "we have it, but it’s unclear," then another said, "it’s tampered with" because I renamed the file for clarity.
Eventually, a ticket was opened, and I was asked to send it via email. I did — twice — to the address provided by support. No reply.
When I followed up, one agent said, "we never got it." Another said, "we see it." Then the next day? "It’s missing again."
This has gone on for 10 days now, and just when I thought it couldn’t get more absurd, I was told:
"The June statement must be in paper format, stamped by your bank."
Seriously?
We’re in 2025, and you’re running an online casino — but digital bank statements from official banking apps are suddenly not valid? When every other regulated casino I’ve ever played on accepted them without issue?
🚩 3. Obvious stalling tactics
I’ve been in 15+ live chats — agents rotate, responses contradict each other.
Some can "see" the verification page, others "can’t access it."
Sometimes my file is there, then it’s not. Sometimes it’s "missing," sometimes it’s "being reviewed."
When I share proof (screenshots of uploads, email confirmations, etc.), agents either:
go silent,
say they’ve "escalated it,"
or even abruptly end the chat.
This is not KYC. This is deliberate obstruction.
🚩 4. Everything else continues as if nothing is wrong
While they stall my verification, they continue sending me deposit bonus offers.
My account remains open, and I can still deposit.
I just can’t withdraw anything — not even the €1,500 that had already been pending for more than a week before they suddenly started the KYC process.
🧾 What I’ve Provided (and can prove):
Valid government ID
Photo of payment card used
Selfie with ID
Bank transaction history in official PDF format
Follow-up via email (with screenshots)
Screenshots of uploaded files being accepted by the system
Multiple live chat transcripts confirming their internal contradictions.
⛔ Final Thoughts – You’ve Been Warned
I don’t write this lightly. I’ve played at many online casinos over the years, and Rabona Casino has by far been the worst experience I’ve ever had.
What started out as a good platform turned into a nightmare the moment I got lucky and tried to withdraw more than €500.
Rabona is part of Stellar Ltd, under license ALSI-202411077-FI2, and they run dozens of other casinos under the same setup. If this is how one of their brands behaves, I have serious doubts about the others too.
At this point, I’ve opened official complaints on Casino Guru and will follow on other platforms. I am fully prepared to escalate this further until I receive my €6,710 in winnings, because I’ve done everything right, and the delay is 100% on them.
04/2026
04/2026
