Rabona Casino - Igrački račun je zatvoren sa odloženim povlačenjem sredstava.

At the beginning of May, I made a deposit of 15,000 NOK. I placed a bet with that money and won. My balance then increased to approximately 29,500 NOK.

However, after that single bet, my account was limited, making it essentially unusable. Because of this, I requested a withdrawal of my funds. The website stated that withdrawals would take approximately 3–5 business days, so I waited.

After around 10–14 days, I still had not received the money. Since then, I have contacted customer support approximately 3–4 times per week. Every time, I was told the same thing: "Everything is under control, and we are working hard to process the withdrawal, so there's no need to worry." They also informed me that my case had been prioritized because of the unusually long delay.

Last week, I was asked to complete account verification, which I did immediately. All verification checks were approved successfully. However, instead of receiving my withdrawal, my account has now been closed.

When I try to log in, I receive the message: "Your account is under review."

Under review for what? For the past one and a half months, I have repeatedly been told that the withdrawal would be processed soon, and now my account has suddenly been closed.

I hope you can help me resolve this issue and recover my funds.

Unfortunately, I do not remember my username, and I am unable to check it because my account is inaccessible. Its now been around 7 weeks, and the withdraw should take 3-5 working days...

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Dear sanderwold,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Has the casino indicated that there might be a problem with approving specific documents?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi. I only did sports betting on the account, and only 1-2 bets before the account got limited on betting. And there was no bonus. No, all the documents for the verification was approved. I actually got 15 000 NOK from the withdraws after i made the complaint here. But now that my account is closed I cant take out the 14500 that is remaing on the account.

Thank you for your reply, sanderwold. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.