Rabona Casino - Kazino odlaže isplatu igrača.

Rabona is once again delaying the payouts. The reason given is a technical error, which cannot be verified and therefore is not true. I am requesting assistance to ensure that Rabona processes the payout at last.

Rabona verzögert erneut wieder die Auszahlungen. Begründung es läg ein technischer Fehler vor, der jedoch nicht nachgewiesen werden kann und somit nicht der Wahrheit entspricht. Ich bitte um Mithilfe das Rabona die Auszahlung nun endlich tätigt.

Dear ulrichwurm97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please let me ask you a few questions so I have all the information regarding the issue.

• Do I understand correctly that your payment is still in pending status in your casino account?
• Could you please specify when you requested the payout? Is there any balance on your account other than your 3000€ withdrawal request?

Thank you very much in advance for your reply.

Best regards,

Tomas

Two withdrawals are currently pending, one was cancelled according to Rabona because the payment service provider had technical problems.

In the customer chat I was not provided with any information about the payment service provider and was told to use an up-to-date browser and delete cookies, which is complete nonsense.

Rabona has played this game with me before. The account was restricted (maximum stake per bet of €1.00) because too much was won.

There are currently more funds in the account than the requested withdrawals.

Zwei Auszahlungen stehen auf ausstehend aktuell, eine wurde laut Rabona storniert weil der Zahlungsdienstleister technische Probleme hatte.

Im Kundenchat wurden mir keine Informationen zum Zahlungsdienstleister bereitgestellt und es wurde gesagt ich soll einen aktuellen Browser verwenden und Cookies löschen, was völliger Blödsinn ist.

Rabona hat in der Vergangenheit dieses Spiel schon einmal mit mir gemacht. Das Konto wurde eingeschränkt ( max. Einsatz pro Wette von 1,00€) weil zuviel gewonnen wurde.

Aktuell befinden sich noch mehr Guthaben auf dem Konto als die angeforderten Auszahlungen.

I completely understand your wish to enjoy your winnings as soon as possible.

Could you please share screenshots of your recent withdrawal requests with the status of the transaction visible?

Share the screenshots here or send the information to my email at tomas@casino.guru

Dear ulrichwurm97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Two withdrawals were cancelled without reason and not paid out

Zwei Auszahlungen wurden ohne Grund storniert und nicht ausgezahlt

Thanks for the update.

• Were you able to request the withdrawals again?
• Have you asked the casino if there are any obstacles in receiving your winnings?

Please let me know about any further developments.

The casino has now paid out. I cannot recommend this company and will now close my account there.

Das Casino hat nun ausgezahlt. Ich kann dieses Unternehmen nicht empfehlen und werde mein Konto dort nun schließen.

Dear ulrichwurm97,

We're glad to hear that your withdrawal reached you. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru