Rabona Casino - Povlačenje igrača je odloženo.

Hello everyone, I requested a total of 3 payouts (maximum 3x 500€) from Rabona Casino, the first was on 11.02.2026 with €500. I haven't received any money yet. I successfully received my last payment of over €500 in January, and since then, no more payments. How can I solve the problem? 14 days is a pretty long time for a payout

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past? Would you be able to share a screenshot from your payout history showing the most recent withdrawal activity? Post it here or send the information to my email at tomas@casino.guru
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the delay? What response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

thanks - i send everything via mail

Update: They have enabled verification in my account. I have now submitted all the required documents and am waiting for a response.

No more Withdraw yet.

Keeping you guys updatet!

Thanks for the update.

Please let me know if the casino started to process your payouts.

If there are any new obstacles, let me know as well.

Looking forward to your reply.

Verification still in progress - still no withdraw yet. One month now waiting this casino is crazy!

Can you please contact any Rabona Support to join here? This is ridicolous my Verification is stuck since 1,5 weeks and my withdraw is since 1 month 3 days still pending!

Hi guys, can you contact someone from the Rabona Casino? Still no updates yet. Verification still pending since 2 weeks - no answer

Dear maxsck67,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear maxsck67,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rabona Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player has not been yet verified?

Thank you in advance for providing the information.

Dear all,

Thank you for reaching out.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Rabona

Dear Rabona Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear all,

Thank you for reaching out.

We kindly inform you that we are still currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Rabona

Dear all,

Thank you for the patience.

We kindly advice you that your account is now verified.

Kind regards,

Rabona

Thank you! My Payouts are still pending from 11.02.2026!

Dear Rabona Casino Team,

Thank you for the update!

Could you please let us know the current status of the player’s withdrawals?

Thank you very much in advance for your response.

first payout is done - still two more open!

but looking good!

Wonderful! Could you kindly provide me with the total amount in dispute?

1.000€ still open

Okay, thank you!

please keep me updated!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear maxsck67,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina