Rabona Casino - Povlačenje igrača je odloženo.

Hello,

Unfortunately, the casino is just stalling me and placating me with standard bot replies. This problem seems to have affected several users before me. I requested a withdrawal on March 19th and another on March 20th, each for €500. These still haven't been transferred. I didn't use any bonuses, and previous withdrawals always worked perfectly. I've never had any problems before. Now, on April 8th, I've submitted another request through a different payment provider. I'm still waiting to see what happens. I've attached screenshots of the withdrawals.

Hallo,

leider werde ich von dem Casino nur hingehalten und mit Standard Bot antworten ruhig gestellt. Dieses Problem scheint bei einigen Usern vor mir schon der Fall gewesen zu sein. Ich hab eine Auszahlung am 19.03. und eine am 20.03 beantragt. Jeweils 500€. Diese sind immernoch nicht überwiesen. Ich hab keine bonis benutzt und in früheren Auszahlungen hat immer alles bestens funktioniert. Ich hatte vorher nie Probleme. Nun habe ich am 08.04. noch eine Anfrage über einen anderen Zahlungsanbieter gestartet. Da warte ich noch was nun passiert. Ich füge die Screenshots der Auszahlungen bei.

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Dear Balien,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Did you use the same withdrawal method in the past?
• Can you confirm that your KYC verification was completed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hey, thanks for editing.

My last successful withdrawal of €400 using the same method was transferred on March 24th. I had requested it on March 18th.

So, one day before the second request, which has not yet been processed.

I have used this payout method without any problems in the past.

My KYC verification is fully complete.

Hey, danke für die Bearbeitung.

Meine Letzte erfolgreiche Auszahlung über 400€ mit der gleichen Methode wurde am 24.03. überwiesen. Angefragt hatte ich am 18.03.

Also einen Tag vor der zweiten Anfrage die bis jetzt aber nicht bearbeitet wurde.

In der Vergangenheit habe ich diese Auszahlungsmethode problemlos verwendet.

Meine KYC-Verifizierung ist vollständig abgeschlossen.